Water Damage Restoration in Raleigh, NC

Trust PuroClean Disaster Response Services for Your Water Damage Restoration

Get in touch with the experts at PuroClean Disaster Response Services if your property floods or experiences other water damage restoration. We are available 24/7 in Cary, Apex, Morrisville, Holly Springs and all of Wake County. Floods can result in water damage to homes, which may appear on the surface as a minor loss, but can quickly turn into needless, extensive damage to both property and health.

Timing is important to reduce further damage. PuroClean’s licensed and certified technicians work compassionately, professionally and as quickly as possible to contain the water first. Call us today at  (919) 481-4600!

Our Water Damage Restoration Services

  • Moisture Mapping. Identify and locate hidden moisture within your property to prevent additional damage and ensure a complete and effective restoration process.
  • Water Extraction and Dehumidification. Quickly remove standing water and excess moisture using advanced tools and equipment to protect against mold growth and structural issues.
  • Water Leak Detection. Find and resolve hidden water leaks with precision, stopping damage at its source and preventing future complications.
  • Contents Cleaning After Water Damage. Professionally clean and restore water-damaged furniture, personal belongings, and other valuables to their original condition.
  • Documents Drying and Restoration. Recover and preserve important documents and records using specialized drying techniques to avoid irreversible damage.

PuroClean QuickDry System™

Our QuickDry systems is designed to dry affected structural materials and contents and, in a timely and effective manner, can include:

  • A thorough assessment and inspection of the structure to determine what’s wet and how wet structural materials and contents are with infrared cameras and moisture meters.
  • The removal of standing water.
  • The application of specialized drying equipment.
  • Daily inspections and monitoring until materials have reached their pre-loss condition and established drying goals.

Water Removal Process: PuroClean‘s certified technicians respectfully care for your property and belongings while ensuring water damage, both seen and unseen, is restored.

Mold and Odor Removal: Water losses not handled and dried down quickly can lead to secondary damage such as microbial growth, as well as cause structural components to lose their integrity, possibly impact indoor air quality, and may ultimately result in compromised occupant health issues to develop. PuroClean’s IICRC certified technicians follow industry standards to properly remediate mold that has infected and/or damaged and return the property to a pre-loss condition.

Once a scope of remediation and repair has been established, they will implement engineering controls and containment to prevent cross-contamination to unaffected areas of a building utilizing negative pressure with HEPA air filtration devices. A remediation protocol is developed to remove contaminants by:

  • The removal of compromised materials and contents per industry standards.
  • A thorough cleaning using HEPA air filter devices and HEPA vacuums.
  • A thorough cleaning of all surfaces with cleaning solutions that can include EPA registered disinfectants, followed by another HEPA vacuuming of all surfaces.

Many people use bleach to clean mold; however, this is an ineffective strategy as bleach does not kill the spores; it only bleaches them. PuroClean’s mission is to return your property to a safe and clean condition.

Odors are an indicator that something could still be wet. If something has a musty pungent odor it can indicate microbial issues that can create MVOC’s (microbial volatile organic compounds) and can cause health related issues. PuroClean’s approach is to follow industry standards to develop the right scope of repair for your home or business, which includes employing specialized equipment, cleaning practices, followed by recommending a clearance test to ensure your property has reached the desired goal.

Ongoing Communication: During the Raleigh, NC water damage repair process PuroClean works with you and your insurance company to keep you both in the loop on what’s happening, what to expect and what to do. It is our goal at PuroClean Disaster Response Services to be transparent, to ensure all parties impacted stay fully aware of what’s happening and are able to make decisions confidently.

We respect the impact this has on you and your family and will assist you with compassion and minimal disruption to daily life. PuroClean Disaster Response Services can be counted on to quickly and carefully respond to your Raleigh, NC water damage emergency 24/7 and to salvage your property as professionally as possible.

Our certified technicians use advanced equipment to measure just how bad the water damage is accurately and to thoroughly restore your property that has been affected by both water damage that can be seen and unseen. We will continue to keep you and your insurance provider updated on our progress every step of the way.

PuroClean Emergency Flood and Related Water Damage Repair Services in Raleigh, NC

Water Damage Assessments:

  • Our technicians will first conduct a thorough assessment, perform daily inspections and monitoring to develop drying strategies and answer: What’s wet, how wet is it, is it drying, and has it reached its dry standard.
  • The assessment helps determine what damaged material may need to be removed due to structural integrity issues, damage not restorable, or contamination. Our goal is to dry all materials such as drywall, wood, carpet and padding, baseboards, furniture, insulation, furniture, upholstery, and more, providing they are not contaminated, or structurally compromised according to industry standards.

Emergency Extraction of Water in Raleigh, NC

We start out by strategically using commercial water removal equipment that will quickly get rid of standing water.

  • The first step consists of immediate water removal with our advanced water pumps. Once the water has been extracted, all affected belongings and structures will be removed and stored or discarded.
  • Upon completion, the equipment will be removed, and the water is discarded elsewhere by PuroClean’s professionals.

Drying & Dehumidification

Once all areas needing attention have been identified, the areas are marked off and prepped for drying and dehumidification.

  1. To ensure this process can be completely performed, removal of belongings and upholstery will be necessary.
  2. Air moving machines will be placed strategically in the most affected areas. The areas that contain the most moisture will be the focus to pull out trapped water. Keep in mind these machines are very loud.
  3. The water is sucked into the air by the air movers, which are specially designed to increase evaporation in the given space and create airflow so dehumidifiers can be most effective. PuroClean technicians will make sure the water is disposed of in another location.
  4. PuroClean technicians will put back any relocated items to where they belong once moisture levels return to normal. The technicians monitor humidity levels closely during the drying process to make sure that proper drying is happening.

Final Cleaning Processes

Odors can form in a carpet that has been water damaged very easily due to soils and potentially from other issues such as mildew and may spread beyond the affected area to your entire home or business. PuroClean’s professional process of cleaning, deodorizing and spot removal will safely and effectively remove soils and organics that are odor-causing.

  • Our technicians will begin with a complete inspection and dry vacuuming of your carpet.
  • To properly repair the affected carpet, where needed, your furniture may require repositioning.
  • Pre-treatments may be required for heavily soiled areas, spots, or pet odors.
  • Post cleaning treatments can include textile or fiber protection, the cleaning of hard surfaces and contents that can help protect and prolong the value of your property.
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“Excellent service! I highly recommend!”
Courtney K.
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“They really care.”
W. Hix
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“Tim Lohse and his team at PuroClean did a terrific job on the demolition and the remediation of our beach house after Hurricane Florence. Tim was honest, forthright, and always available. He and his […]
John H
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“Great local company! They were recommended to us by a contractor, a friend because they won’t do a lot of damage to your home while investigating water damage issues that have to be repaired by you. […]
Cambria R
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“Wanted to shout out to this company. This is one of those companies where the owner (John) is very hands-on and involved, super personable, very knowledgeable. John literally makes this company, […]
Rusty K

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PuroClean Disaster Response Services Water Damage Dos and Don’ts

Water damage repair in Raleigh, NC is very important, but the safety of all parties is our first priority. Whether mitigating or restoring water damage, the following tips will help reduce the risk of you suffering a setback due to a heavy rain, flood, problem plumbing, leaking AC, or roof.

What You Should Do:

  • Shut Off Water: Shut off your home’s water source and call a plumber for repairs.
  • Be very careful: Watch where you step as flooring may be slippery and wet. Keep a lookout for obstacles and any exposed wiring. USE CAUTION.
  • Remove Water: Mop up as much water as possible. In cool weather, open windows to speed drying; in hot weather, if safe, turn on your A/C.
  • Upholstery should be propped up: Any loose cushions and upholstered furniture should be propped up in a dry place.
  • Deal with Area Rugs and Obstacles: Take out rugs and pick up any items that are sitting on the floor.
  • Dry Storage Containers: Storage containers like wet suitcases and storage boxes should be opened and dried in the sunlight if at all possible.
  • Protect Your Valuables: Paintings, artwork, and any other valuables should be relocated to a safe, dry place.
  • Dry Wet Clothing: Quickly dry any wet garments. Hang leather goods and furs to dry at room temperature.
  • Protect Furniture: Put tinfoil or plastic underneath furniture legs on wet carpeting. Open (but don’t force) drawers and cabinet doors to dry out interiors.
  • Call PuroClean Immediately: Call PuroClean Disaster Response Services. Our certified technicians are highly skilled in Raleigh, NC water damage repair.

What You Should Not Do:

  • Do not operate a vacuum cleaner: DO NOT USE your regular household vacuum cleaner. You may use a wet vac or wet/dry vac that is designed to handle water cleanup.
  • Do not touch electrical outlets: Leave cords alone. If it’s plugged in, leave it and if it is not plugged in, leave it. Do not touch any cords at all.
  • DO NOT USE APPLIANCES: DO NOT USE TVs, radios, computers, ceiling fans, or any other electrical appliances while standing on wet floors or carpets, particularly tile or concrete floors.
  • Do not turn on your heat: The cooler you keep your affected area, the better. Hotter areas promote mold growth.

PuroClean QUICKDRY SYSTEM™

Our PuroClean QuickDry System™ uses applied psychrometric science — a proven process that properly manages dehumidification and temperature to effectively and efficiently facilitate drying.and help ensure the best possible outcome. *We can save almost everything: drywall, wood, carpets, and most contents!

High-Capacity Air Movers create a vortex, similar to the motion of a tornado. This method speeds up the drying process.

A Low-Grain Refrigerant Dehumidifier draws in cool, wet air and blows out warm, dry air.

We measure and log the moisture content of materials, and monitor and log progress so we know the actual drying time and ensure restoration to the appropriate dry standard.

The PuroClean QuickDry™ Guarantee — Back to Normal in Three Days or Less.* PuroClean will monitor and mitigate water damage to your property and in most cases have it back to normal in three days or less*. Don’t wait, call us immediately.

We provide a complete estimate, including photos, to the agent or adjuster within 24-48 hours

*Certain extreme conditions may warrant additional drying time and/or the removal of carpet pad and structural components.

Water Damage FAQs

Why is my property monitored so often?

Daily monitoring is one important aspect of the process. Industry Best Practices require this monitoring to insure that the drying process is proceeding properly.[…]

Why is water damage dangerous?

Floodwater that comes from outside and from sewage backups contains dangerous contaminants like viruses and bacteria. If the water isn’t drained within 24-48 hours, structural damage and mold gro[…]

Do I need to find a reconstruction contractor to do the repairs after the water restoration is done?

Many PuroClean Professionals provide Full Service to you including the replacement or repair of any structural items that have been damaged. Consult your local PuroClean office to see if they provi[…]

Can you salvage a flooded house?

There are many variables that determine whether a flooded home can be saved: the amount of water is one, even more important is the amount of time the water was in/around the home. Every situation […]

How can you determine water damage in a house?

You can check the walls and ceilings for water stains, the floors for warping and buckling, and the pipes for corrosion, leaks, missing grout, and mold. Attics and basements may have damaged floori[…]

Why Choose PuroClean Disaster Response Services for Water Damage Restoration

Our QuickDry System™

ThePuroClean QuickDry System™ uses applied psychrometric science — a proven process that properly manages dehumidification and temperature. This system will effectively and efficiently facilitate drying and help ensure that your water damaged property is restored.

RaleighWater Removal Process

With respect and compassion, PuroClean Disaster Response Services’ trained technicians care for your property and belongings while ensuring visible and invisible water damage is restored.

Ongoing Communication

Throughout the water damage restoration process, we will ensure that you and your insurance provider understand what is happening, what to expect, and what you can do. We, at PuroClean Disaster Response Services, know that open communication is vital for a seamless water damage remediation process.

Mold/Odor Removal

Mold damage is an issue that bleach cannot solve. Our technicians will sanitize the mold-infected structure, and through the use of our HEPA air filters and HEPA vacuums, we will remove contaminants that are at risk of becoming airborne. This way, your property will be at its cleanest and safest state.
The odor resulting from mold damage can permeate an area and be difficult to remove. Fortunately, with our state-of-the-science equipment, we will restore your home or business to its pre-loss condition.

In The Triangle area, significant water damage can come from burst pipes in the winter, heavy rains or an overflowing dishwasher. No matter the cause, PuroClean Disaster Response Services stands ready to provide an immediate response to remove standing water and moisture from your Triangle-area property. Our team is IICRC certified and will take care of your home or business in Raleigh, Durham, Chapel Hill, Cary, Apex, Morrisville, Holly Springs, Fuquay-Varina, Garner, Clayton, Pittsboro and surrounding areas. Our goal is to prevent further damage and avoid the risk that mold will affect the structure or your belongings. Don’t hesitate to call us anytime, at (919) 481-4600.

PuroClean Emergency Flood and Related Water Damage Restoration Services

  • Water Removal

  • Emergency Water Extraction

  • Drying & Dehumidification

  • Carpet Restoration

  • Carpet Cleaning, Deodorization & Spot Removal

  • Mold & Odor Removal

  • Reconstruction

Urgency and sensitivity

Recognizing that water damage causes a devastating setback to families or businesses, our Paramedics of Property Damage™ respond with urgency and sensitivity 24 hours a day, seven days a week to professionally salvage your property. We understand the trauma you are facing so we rescue your property with compassion and minimal disruption to your daily life.

Detailed and Accurate Assessments

Our professionals identify the full extent of water damage, both visible and unseen, by using sensors such as moisture detectors and hygrometers. Meanwhile, we help homeowners overcome their feeling of helplessness by explaining the process in a way that they can understand what is happening, what to expect, and what they can do.