It was Seth and I believe Joshua who worked with us. Awesome guys, terrific customer service, they NEVER showed any...
It was Seth and I believe Joshua who worked with us.
Awesome guys, terrific customer service, they NEVER showed any
irritation at naive customer questions my wife and I continued to badger them with.
Extremely patient group of people to work with that never talk down to a customer or get higher than thou.
For our situation they were extremely helpful, understanding, and I have to say again beyond helpful.
Hopefully we will never have another water damage situation but if we do
we are certainly going to call them out. Seth even helped me with
job suggestions when he found out I was job hunting which shows that they are not only professional but personable.
Kennedale, TX
PuroClean Property Restoration review
I love everyone over at Puro Clean! Chris and the whole crew know what they are doing! They are so...
I love everyone over at Puro Clean! Chris and the whole crew know what they are doing! They are so caring and very knowledgeable! I have learned so much from them! They have provided me with great tips and advice. One example is showing me how to turn off the water from my home! They will be there for you from the very beginning of the damage/loss, until the very end! Thank you Puro Clean! you guys are amazing. If you are looking for a company that is honest, really cares and will get the job done, please give them a call!
Arlington, TX
PuroClean Property Restoration review
We had a water leak in an upstairs bathroom, apparantly it had been running all day, soaking half the upstairs...
We had a water leak in an upstairs bathroom, apparantly it had been running all day, soaking half the upstairs and all the downstairs. The owner Chris got right on it, he had his lead guy Seth on his way and quickly got equipment going and helped move stuff to try and save furniture from the water. Initially they thought this would be a 3-5 day job to dry out and remove flooring and ceiling, turned into 7 days.
Seth and Chris had both said at differant times that they would stay on job every day till done and they could be reached by phone 24 /7 if i needed anything or had some question even in the middle of the night. It's kind of hard to describe how having your home destroyed by water, (or anything), feels. I've never had to deal with anything like this in my life. Puro Clean's Chris and Seth were so good about how they approached this job and made a huge difference in how i was able to deal with and process the loss. They both walked .me though the steps of dealing with all this and what to expect. They assured me they would take care of the house, it would turn out okay, but then they asked if I was okay, they are also a kind of grief counselor, guess that comes with the job. This made my part in all this so much easier since i really didn't know what to do. I truly believe that some things happen for a reason, and PuroClean's Cris and Seth were sent to me when I needed them so badly. If i ever need this kind of help again, these are the guys i would want.
Customer service is a rare thing these days but these guys exhibit what great customer service is all about. I was very well taken care of, they honestly care about people. You will feel like they are family.
Burleson, TX
PuroClean Property Restoration review
My whole house was flooded and the owner Chris had his guy's on the way immediately their professional approach and...
My whole house was flooded and the owner Chris had his guy's on the way immediately their professional approach and hard work was truly amazing. Somethings happen for a reason and Chris and Seth were sent to me when I needed it desperately. They made themselves available to me 24/7 and i felt very well taken care of. They take customer service to a level that I haven't seen in a long time. These guys are awesome. I would highly recommend them to anyone who has a disaster at hand and needs the best care and help that there is. Thank you Chris and Seth for making a very difficult time for me turn out okay.
PuroClean Property Restoration review
Chris and his team, including Dickie, are very professional and have completed restoration jobs for my clients. The clients were...
Chris and his team, including Dickie, are very professional and have completed restoration jobs for my clients. The clients were pleased with the results!
Arlington, TX
PuroClean Property Restoration review
These guys are local, highly certified and really care about families getting back on their feet. They also work very...
These guys are local, highly certified and really care about families getting back on their feet. They also work very hard to educate the insurance industry, providing continuing education so we can also educate our customers. Great work guys! (P.S. they also have a great blog on their website!)
Saginaw, TX
PuroClean Property Restoration review
Chris with Puroclean did an excellent job with one of our customers that had a bathtub overflow on the 2nd...
Chris with Puroclean did an excellent job with one of our customers that had a bathtub overflow on the 2nd story of her home that flooded her 1st story. As an insurance agent, it brings me peace of mind knowing our insured's will be well taken care of in the event of a water emergency!!
Arlington, TX
PuroClean Property Restoration review
We usually refer our clients to PuroClean because they are very professional and quick to assist in an emergency situation....
We usually refer our clients to PuroClean because they are very professional and quick to assist in an emergency situation. Our insured's have been very satisfied with their work and we are happy to recommend their services.
Mansfield, TX
PuroClean Property Restoration review
Master bathroom toilet over flowed and kept running when we found. The master bedroom was ankle deep in water. Called...
Master bathroom toilet over flowed and kept running when we found. The master bedroom was ankle deep in water. Called Office and they took info and called back with time tech would be out . Chris Tucker called back and advised tech was on the way right then . From time ofcallto when rech arrived was 35mi .
Tech was very professional and informative.
We where lucky caught in time so they where able to extract water so we could look at our options from there.
Thank you Chris for you concern and professionalism.
Venus, TX
PuroClean Property Restoration review
Great service. I seldom give reviews. Service was exceptional and thorough. Exceeded expectations.
