PuroClean of Central Southwest Houston 
When water damage strikes, it doesn’t just harm your property—it upends your entire routine. At
PuroClean of Central Southwest Houston, we know how overwhelming burst pipes
or appliance leaks can be for homeowners and businesses alike. That’s why our expert water
mitigation team follows a proven, step-by-step process to protect your property,
reduce damage, and get you back to normal fast.
Under the leadership of Andrew Sanchez, Production Manager of our Water Mitigation
Department, our certified technicians arrive ready with the latest tools and technology to handle
water emergencies of any size. Whether it’s a small leak or a major flood, PuroClean of
Central Southwest Houston is on call 24/7 to deliver prompt, professional emergency water
cleanup services throughout Houston and the surrounding communities.
Common Water Emergencies
Water damage often strikes without warning, and our team sees certain causes again and again. Some of the most frequent include:
● Leaking or ruptured water heaters
● Burst supply lines under sinks or behind toilets
● Condensate leaks from A/C units during Houston’s hot summers
● Hidden pipe leaks inside walls
● Appliance malfunctions such as dishwashers or washing machines
● Indoor flooding from sprinklers or irrigation systems
If you’re dealing with a plumbing issue, our team can guide you over the phone to help determine the right next steps. For fast and professional service, we recommend our sister company, 1-Tom-Plumber, who can respond quickly to all your plumbing needs
Before We Begin
Our Admin team will ask a few questions to collect key information such as:
1) When did the incident happen?
2) What caused it?
3) Have you been able to contain the water (for example, by shutting off the main water
line)?
4) Have you already filed an insurance claim?
This is important because, in some cases, your water issue may need to be handled by a plumber before mitigation can begin. Our water mitigation process starts after the customer has filed an insurance claim and signed a Work Authorization document, which allows us to legally start working on your property.
Free Assessment for Water Jobs
At PuroClean of Central Southwest Houston, we believe that quick action and clear
communication make all the difference during a water emergency. That’s why we offer a free
in-person water mitigation assessment to help homeowners understand their situation and their options
before work begins.
During this visit we:
● Determine if the Contents need to be moved or stored in a separate location (such as our Warehouse)
See “Saving What Matters Most: How PuroClean Protects Your Personal Property” for a breakdown of the Contents Services Department.
● Record a detailed loss description, address, and rooms affected
● Evaluate whether reconstruction may be needed
● Take moisture readings and initial photos
● Capture 3D scans of affected areas using DocuSketch
This thorough documentation protects your insurance claim and ensures nothing is overlooked
during restoration.
Identifying the Water Source & Category
Every successful water mitigation project starts with knowing what we’re dealing with. Our
certified specialists trace the water’s path through your property and determine the category:
Category 1: Clean water (burst supply line, water heater leak)
Category 2: Grey water (washing machine overflow, standing water up to 48 hours)
Category 3: Contaminated water (sewage, floodwater)
Each category requires different safety measures and cleaning procedures, and our team knows
exactly how to handle them.
Inspection & Work Plan
After identifying the source and category, we perform a full visual inspection and map out a
preliminary course of action. We decide which materials and contents can be salvaged and
which must be removed—always aiming to restore rather than replace to save you money and
protect your belongings.
Communication with Insurance
Dealing with insurance is often the most stressful part of water damage. PuroClean handles that
for you. Before removing cabinets, flooring, or other structural materials, we share our findings
with your insurer and obtain approvals so you’re never surprised by unexpected costs.
Demolition & Professional Drying
With approvals in place, our technicians carry out any necessary demolition, removing only
unsalvageable materials. We then set up specialized drying equipment—air movers,
dehumidifiers, and moisture-monitoring tools—to stabilize your structure, prevent mold, and
ensure a healthy indoor environment.
We also take a second DocuSketch scan after demolition to help our estimators create an
accurate and efficient repair plan. If reconstruction is needed, we’ll handle ordering flooring,
cabinets, and other materials while coordinating directly with your insurance adjuster for
approvals.
Why Documentation and Technology Matter
Every photo, moisture reading, and 3D scan we collect isn’t just for records—it’s to give homeowners peace of mind and to ensure full transparency with their insurance carrier. Because water mitigation is often an emergency service tied to insurance claims, PuroClean typically receives payment after the work has been completed, once the documentation has been reviewed and approved. Our use of advanced tools and industry best practices keeps the process professional, compliant, and stress-free for the customer. Later, we use this documentation to create detailed estimates in Xactimate, the insurance-approved estimating software. (We’ll cover that in more detail in a separate article and video.)
Why Homeowners in Houston Trust PuroClean
Choosing the right restoration company matters. With years of experience and a reputation for
professionalism, PuroClean is trusted by homeowners, businesses, and insurance carriers
alike.
Our team offers:
-24/7 emergency water damage services
-Fast on-site response times
-Compassionate and knowledgeable technicians
-Clear communication with insurance companies
-A proven track record of restoring homes and peace of mind
As Andrew Sanchez puts it, “Our goal is simple: restore your property quickly, document
everything properly, and make the process as stress-free as possible for the homeowner.”
Final Thoughts
When water damage strikes, don’t wait. The longer water sits, the greater the risk of mold,
structural damage, and costly repairs. At PuroClean of Central Southwest Houston, we’re
ready to respond—day or night—with expert water mitigation services that get your home back
to normal.
Call us today to learn more about our water damage restoration services or to request
immediate help. We’re here to bring trust, professionalism, and peace of mind back to your
home.
PuroClean of Central Southwest Houston 