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PuroClean is the go-to property emergency service provider for commercial management professionals, property managers, real estate agents, and businesses in sectors such as hospitality, manufacturing, retail, and luxury commercial management. We specialize in delivering 24/7, full-service property emergency solutions, ensuring your clients are taken care of during urgent situations.
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You can never predict when a property emergency will occur, but with PuroClean’s Emergency Management Process (EMP), you can be prepared and act swiftly when the unexpected happens.
Our comprehensive EMP gives you a detailed, customized portfolio that includes:
At PuroClean, we’re dedicated to building long-lasting relationships with our clients and guaranteeing our workmanship and materials for a full year. Be ready for whatever comes your way—because with PuroClean, you’ll always have a reliable plan in place.
to speak to a business development specialist or email us at [email protected]
OR, request a sample emergency management process below.
PuroClean’s Certified Priority Response (CPR) Program is designed to help you minimize claim costs and enhance satisfaction. We achieve this through strict certification standards, clear protocols, and pre-approved scopes of work that are mutually agreed upon.
Our mission is to ensure 24/7 easy access, followed by a prompt, efficient, and cost-effective response, every time!
PuroClean utilizes the full technology suite provided by Next Gear Solutions, which includes job management with PuroLogic; real-time homeowner communication with ProAssist; CRM and growth technology with LuxorCRM, and water mitigation documentation and compliance with MICA; and data analytics with BI Reporting. Adopting the Next Gear technology package creates a cohesive and efficient approach to PuroClean’s job management.
The first notice of loss comes into our National Call Center at (832) 856-5900, is then entered into PuroLogic Admin, and assigned to the closest CPR-certified PuroClean office. The certified PuroClean office then uses PuroLogic desktop and mobile to manage the job throughout its entire lifecycle from first contact with the customer through receipt of final payment. PuroLogic Mobile makes it easy to review upcoming tasks, track equipment, upload photos, and speak notes directly into the job file.
At PuroClean, we take pride in making our partners look good. Our technicians are highly trained and certified. They use state-of-the-art equipment and techniques to remediate property damage effectively. Our many years of experience working with industry leaders like you help us understand your needs and provide timely and detailed documentation so you can complete your files seamlessly.
to speak to a business development specialist
or email us at [email protected]
PuroClean’s training center, the PuroClean Academy, is one of the most state-of-the-art facilities in the country for our industry. Here, PuroClean franchise owners and their employees have the opportunity to earn certifications from the Institute of Inspection, Cleaning and Restoration Certification (IICRC), the restoration industry’s top standard-writing agency. PuroClean also provides a unique opportunity for insurance companies to train in our facility to ensure their employees and others in the sector receive relevant and up-to-date hands-on training to assist their customers better.
The PuroClean Academy includes an IICRC-approved Applied Structural Drying (ASD) facility we affectionately call our “Flood House.” It is the focal point of real-life practical instruction. One of only 24 in the world, this is the premier ASD facility in the nation and assists us in providing the highest level of training for our franchise owners.