Helping Property Management Companies in Houston, TX with Emergency Restoration Services

Speak to a Business Development Specialist

(832) 856-5900

PuroClean: The Trusted Partner for Commercial Management Companies and Property Managers Nationwide

PuroClean is the go-to property emergency service provider for commercial management professionals, property managers, real estate agents, and businesses in sectors such as hospitality, manufacturing, retail, and luxury commercial management. We specialize in delivering 24/7, full-service property emergency solutions, ensuring your clients are taken care of during urgent situations.

  • With a network of over 475 offices across North America, supported by a robust quality assurance and training program, PuroClean offers a personalized approach to property damage emergencies. We save you both time and money while delivering exceptional service.
  • Our Paramedics of Property Damage™ are highly skilled professionals who excel in emergency property restoration. They approach every situation with care and respect, offering support to home and business owners facing challenging moments.
  • When you call PuroClean, our compassionate technicians respond promptly, working tirelessly to restore the property to its pre-loss condition. With PuroClean by your side, you can trust that we’ll be there when you need us most, as your reliable and dedicated partner.

Relentless Customer Service

Call us today and we'll connect you with a PuroClean franchise owner in your area.

Do You Have an Emergency Plan in Place?

You can never predict when a property emergency will occur, but with PuroClean’s Emergency Management Process (EMP), you can be prepared and act swiftly when the unexpected happens.

What Will an Emergency Management Process Do for You?

  • Create a detailed emergency plan: Develop a comprehensive strategy for you and your employees to follow when property damages occur, ensuring a quick and coordinated response.
  • Minimize liability risks: Our team identifies potential hazards that could lead to future property damage and addresses them proactively, or notifies you of necessary precautions.
  • Get you back in business faster: By having a plan and documentation in place, you save valuable time during emergencies, minimizing disruptions to your operations.
  • Enhance tenant and property owner satisfaction: We ensure the highest level of service by conducting third-party customer evaluations at the end of every job to gauge satisfaction.

Be Prepared When It Counts the Most

Our comprehensive EMP gives you a detailed, customized portfolio that includes:

  • Emergency Action Checklist: A step-by-step guide tailored to your properties for effective response during emergencies.
  • Preferred Response Partner Status: Enjoy priority service, knowing that PuroClean is your trusted partner.
  • Advanced Warning & Emergency Contact Sheet: A proactive approach to ensure you’re always ready with key contacts and steps for various scenarios.
  • Personalized Portfolio: Detailed plans with crucial information, such as pictures of your properties, and specifications for utilities like power, water, gas, and other essential systems.
  • Utility Shut-Off Locations: Clear guidance on where to find shut-off points for utilities, ensuring quick action in critical situations.
  • Primary Contact Information: We gather key information, including insurance policies and essential numbers, so you’re always prepared.
  • Pre-Approved Work Authorization: Minimize delays by setting up pre-approved work authorization and NTE (Not To Exceed) amounts, allowing for immediate action on minor damage.
  • Local Emergency Contacts: A list of vital contacts for local emergency services, such as the Fire Department, Insurance Agents, nearest Hospitals, Security, and Power Companies, to ensure a coordinated and efficient response.

At PuroClean, we’re dedicated to building long-lasting relationships with our clients and guaranteeing our workmanship and materials for a full year. Be ready for whatever comes your way—because with PuroClean, you’ll always have a reliable plan in place.

Call (832) 856-5900

to speak to a business development specialist or email us at [email protected]

OR, request a sample emergency management process below.

Certified Priority Response

PuroClean’s Certified Priority Response (CPR) Program is designed to help you minimize claim costs and enhance satisfaction. We achieve this through strict certification standards, clear protocols, and pre-approved scopes of work that are mutually agreed upon.

Our mission is to ensure 24/7 easy access, followed by a prompt, efficient, and cost-effective response, every time!

CPR Badge

The CPR Process

  • You can assign a loss electronically or through our National Call Center at 800-775-7876.
  • Every CPR-certified PuroClean office will make contact within 60 minutes or less of assignment notification.
  • A CPR-certified PuroClean Representative will perform an on-site inspection within four hours of assignment notification.
  • A CPR-certified PuroClean Representative will provide an updated status report within 24 hours of site inspection. All statements, readings, and real-time data will be obtained through our PuroMetrix™ claims management system.
  • A CPR-certified PuroClean office will transmit a complete package of supporting documentation within 48 hours of job completion.

Priority Response

PuroClean utilizes the full technology suite provided by Next Gear Solutions, which includes job management with PuroLogic; real-time homeowner communication with ProAssist; CRM and growth technology with LuxorCRM, and water mitigation documentation and compliance with MICA; and data analytics with BI Reporting. Adopting the Next Gear technology package creates a cohesive and efficient approach to PuroClean’s job management.

The first notice of loss comes into our National Call Center at (832) 856-5900, is then entered into PuroLogic Admin, and assigned to the closest CPR-certified PuroClean office. The certified PuroClean office then uses PuroLogic desktop and mobile to manage the job throughout its entire lifecycle from first contact with the customer through receipt of final payment. PuroLogic Mobile makes it easy to review upcoming tasks, track equipment, upload photos, and speak notes directly into the job file.

Partner with Experts in Restoration Services

At PuroClean, we take pride in making our partners look good. Our technicians are highly trained and certified. They use state-of-the-art equipment and techniques to remediate property damage effectively. Our many years of experience working with industry leaders like you help us understand your needs and provide timely and detailed documentation so you can complete your files seamlessly.

Call (832) 856-5900

to speak to a business development specialist
or email us at [email protected]

PuroClean’s training center, the PuroClean Academy, is one of the most state-of-the-art facilities in the country for our industry. Here, PuroClean franchise owners and their employees have the opportunity to earn certifications from the Institute of Inspection, Cleaning and Restoration Certification (IICRC), the restoration industry’s top standard-writing agency. PuroClean also provides a unique opportunity for insurance companies to train in our facility to ensure their employees and others in the sector receive relevant and up-to-date hands-on training to assist their customers better.

The PuroClean Academy includes an IICRC-approved Applied Structural Drying (ASD) facility we affectionately call our “Flood House.” It is the focal point of real-life practical instruction. One of only 24 in the world, this is the premier ASD facility in the nation and assists us in providing the highest level of training for our franchise owners.

 

PuroClean Academy Classroom