PuroClean Emergency Services

24/7 Emergency Response (904) 573-3566

Fast, Friendly, Honest, Reliable Mitigation by PuroClean Emergency Services in Jacksonville, Florida

Wayne Terry’s Jacksonville-based PuroClean Emergency Services takes pride in quick response, knowledgeable technicians, and the right equipment to do the job correctly the first time. PuroClean Emergency Services is available 24/7 and will arrive on site within two hours of any emergency call. PuroClean Emergency Services is here to help get customer’s lives back to normal as quickly as possible.

PuroClean Emergency Services is Veteran owned, and many of the technicians are also Veterans. Even at 2AM these technicians are empathetic and patient, because they know most customers have never experienced this type of loss. These technicians fully understand that experiencing a flood, fire, or bio-hazard situation is quite stressful! With PuroClean Emergency Services, you can rest easy, as these technicians have seen big messes before, and know exactly how to clean it up. Customers can always feel confident to ask questions about the process, and the technicians will explain why things are done a certain way. PuroClean Emergency Service’s technicians are certified by the IICRC and/or ACAC in water loss, flood, mold, fire, bio-hazard services, and carpet cleaning. They will follow these industry guidelines to ensure that the job is done correctly, the first time. PuroClean Emergency Service provides training weekly to their crew to keep everyone up to date on processes and procedures.

PuroClean Emergency Services restores lives with a focus on exceptional service. PuroClean Emergency Services will arrive when they say they will be there, and follow through with what they say they will do. PuroClean Emergency Services treats the customer and their belongings with respect. Technicians care for the property as though it were their own. Technicians will communicate with all parties that need to be informed with the status of the situation. PuroClean Emergency Services can handle large commercial jobs to small residential. PuroClean Emergency Services works with all insurance companies. Having the best equipment means in many cases PuroClean Emergency Services can save on reconstruction costs, and the time customers are unable to live or work in their property. PuroClean Emergency Services will prevent further damage by saving whatever is possible in accordance to the IICRC S500 and S520 guidelines.

You never know when an emergency situation like a flood, fire, or bio-hazard may occur. Add PuroClean Emergency Services to your cell phone’s emergency contact list, so you aren’t searching for help in a panic. Call them now for a mold estimate or carpet steam clean at (904) 573-3566


Our Team

Wayne Terry


Wayne describes his business in four words: "Fast, Friendly, Honest, and Reliable." He started PuroClean in 2007 and it has grown to a beautiful 16,000 square foot warehouse with 20 employees off Interstate 10. In 2011, he won Franchise of the Year from over 300 locations, and he has won many other awards for customer service. Wayne is a proud U.S. Navy Veteran and he hires Veterans whenever possible. He has a BSB//M Degree. He enjoys music as a drummer and rides motorcycles in his spare time.

Ken Miller

Operations Manager

Ken started with the company originally as a helper in August of 2009, and before long, he was taking charge of jobs, keeping customers and clients happy. He made Project Manager in record time. He ensures all technicians are trained and have the right tools to do the job; also, that the projects are done in the right time frame, makes sure the billing is correct, and the jobs are done expeditiously. In his spare time, he enjoys being married and spending time with his son.

Connie Beyler

Office Manager

Connie started with PuroClean in 2010. As Office Manager, she handles most incoming calls. She does this in a professional and personable manner. She also handles the accounts payable, HR and makes sure the daily office activities run smoothly. She is a graduate of UW-Madison – Go Badgers! She is married with three sons.

Renee Balcom

Account Executive

She started with PuroClean in 2007 and is responsible for over 200 accounts, which she sees in person monthly. She is also experienced in trauma scene clean up jobs, and she is always willing and ready to suit up and take care of emergency situations. Renee is excellent in dealing with the customers during traumatic times. In her spare time, she participates in several running events and has an office full of metals for which she has competed.

Sheila Tinsley

Account Executive

She started in May of 2012 as a Commercial Marketer for PuroClean, Sheila brings with her military, construction, and customer services skills. She is the heart of customer service for our team and attention to detail is her motto. She not only sings the praises of PuroClean Emergency Services, she is also a contemporary Christian vocalist, with a voice like an angel. Her idea of the perfect vacation is putting her construction skills to work on mission trips in Panama and Costa Rica.

Keith Padick

Lead Technician

Keith started with PuroClean in May of 2016 after serving 5 years in the army. He is currently in the reserves. His skills and personality make him successful in this industry. He is a single father of 2 children. In his spare time, he enjoys fishing and kayaking

Ed Deleon

Lead Technician

Ed is a U.S. Navy Veteran and served 20 years as E6 Damage Controlman First Class. Upon exiting the military, he became a Firefighter for the city of Portland, TX, and in August of 2014, a Louisiana Medical Reserve Corp. You can tell from his history that he likes helping people. Ed is quick to respond regardless of day and time. He makes sure things are done right the first time and is big on communication. In his spare time, he is an avid Bass Fisherman and a master Barbecuer.

Steve Thomas

Lead Technician

Steve is prior U.S. Navy who served aboard USS Russell and in a Naval Expeditionary Warfare unit as a Gunners Mate from 2003 to 2007. He was a Heavy Rescue Technician (Firefighter/EMT) from 2007-2011, then he was a surface supplied unexploded ordnance diver for the DOD from 2012-2017 before starting with PuroClean. In his time away from work he likes having tea parties, cooking, watching Disney princess movies, and getting his toes painted with his daughter.

Serena Genisus

Technician Assistant

Serena started with PuroClean in January of 2017 as a Technician Assistant. She has been in the cleaning industry for 15 years prior to joining PuroClean. She is originally from Illinois. She is married with 2 children and enjoys spending time with her family.

Lori Thomas

Technician Assistant

Lori is a native of Jacksonville, FL and she loves this city and the community. She started working for PuroClean August 2011 and has worked hard in all areas of production including Cleaning Contents, which includes steam cleaning carpets, rugs, upholstery, and all household furniture, supplies, dishes, and all items affected by water, mold, and fire. She keeps records and reports tracking pack-ins and pack-outs, shipping, receiving, and storage.

Trish Truesdale

Technician Assistant

Trish has worked with us since November of 2015 and works in the contents cleaning division. She does an excellent job of getting the smoke, animal smells, and other odors out of furniture. She is very detailed and gets the job done right the first time.


We have been honored to receive the following awards and certifications...

IICRC Certified

EPA Lead Safe Certified

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October 31st

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October 24th

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