24/7 Emergency Response (904) 573-3566

Fast, Friendly, Honest, Reliable Mitigation by PuroClean Emergency Services in Jacksonville, Florida

Wayne Terry’s Jacksonville-based PuroClean Emergency Services takes pride in quick response, knowledgeable technicians, and the right equipment to do the job correctly the first time. PuroClean Emergency Services is available 24/7 and will arrive on site within two hours of any emergency call. PuroClean Emergency Services is here to help get customer’s lives back to normal as quickly as possible.

PuroClean Emergency Services is Veteran owned, and many of the technicians are also Veterans. Even at 2AM these technicians are empathetic and patient, because they know most customers have never experienced this type of loss. These technicians fully understand that experiencing a flood, fire, or bio-hazard situation is quite stressful! With PuroClean Emergency Services, you can rest easy, as these technicians have seen big messes before, and know exactly how to clean it up. Customers can always feel confident to ask questions about the process, and the technicians will explain why things are done a certain way. PuroClean Emergency Service’s technicians are certified by the IICRC and/or ACAC in water loss, flood, mold, fire, bio-hazard services, and carpet cleaning. They will follow these industry guidelines to ensure that the job is done correctly, the first time. PuroClean Emergency Service provides training weekly to their crew to keep everyone up to date on processes and procedures.

PuroClean Emergency Services restores lives with a focus on exceptional service. PuroClean Emergency Services will arrive when they say they will be there, and follow through with what they say they will do. PuroClean Emergency Services treats the customer and their belongings with respect. Technicians care for the property as though it were their own. Technicians will communicate with all parties that need to be informed with the status of the situation. PuroClean Emergency Services can handle large commercial jobs to small residential. PuroClean Emergency Services works with all insurance companies. Having the best equipment means in many cases PuroClean Emergency Services can save on reconstruction costs, and the time customers are unable to live or work in their property. PuroClean Emergency Services will prevent further damage by saving whatever is possible in accordance to the IICRC S500 and S520 guidelines.

You never know when an emergency situation like a flood, fire, or bio-hazard may occur. Add PuroClean Emergency Services to your cell phone’s emergency contact list, so you aren’t searching for help in a panic. Call them now for a mold estimate or carpet steam clean at (904) 573-3566

Our Team

Wayne Terry

Wayne Terry

Owner

Joined PuroClean in 2007

Wayne describes his business in four words: "Fast, Friendly, Honest, and Reliable." He started PuroClean in 2007 and it has grown to a beautiful 16,000 square foot warehouse with 20 employees off Interstate 10. In 2011, he won Franchise of the Year from over 300 locations, and he has won many other awards for customer service. Wayne is a proud U.S. Navy Veteran and he hires Veterans whenever possible. He has a BSB//M Degree. He enjoys music as a drummer and rides motorcycles in his spare time.

Sevan Smotherman

Billing Manager and Lead Bio-Hazard Technican

Joined PuroClean in 2016

In her own words “Having a key role in this company is one of the most rewarding positions. We get to assist the community in their time of need” Sevan was awarded a certificate of appreciation in recognition of meritorious service by Jacksonville Sherriff’s Office March 28, 2019 for doing an amazing job on a Bio Hazard Clean- up of a shooting that took place in Jacksonville, FL. She is raising four amazing children and enjoys everything outdoors.
Tyler Revis

Tyler Revis

Office Administrator

Joined PuroClean in 2019

Tyler is usually who you talk to when you call PuroClean’s office. She dispatched emergency calls and ensures the customer receives exceptional customer service from all that work at PuroClean. In her own words “I absolutely love my job and the people I work with. I love the work this company does and how we work together to help every customer from the first incoming phone call”
Amy Bunch

Amy Bunch

Accounts Receivable

Joined PuroClean in 2019

Amy may answer the phone when the emergency first happens, but she is definitely the one you talk to when you want to pay the bill. She an excellent communicator, ensuring the customer understands the paperwork. She makes sure the insurance company has what they need for invoice processing. She is the mother of two children and in her own words “I genuinely enjoy the people I work with. Although I consider being a mother my most important job, I like to call this company my work family."

Heidi Aderman

Account Executive

Joined PuroClean in 2018

Heidi was born in Wisconsin and like many of us, really likes Florida’s warm weather. She loves animals and has birds, a rabbit, and a dog. She loves music and in her spare time writes, records, and sings. Wayne drummed in a band called Flying Lasagna with Heidi, and that is how they met. Heidi loves teaching people about emergency preparedness and connecting people to reliable help for their needs. If you are curious about what PuroClean does, contact Heidi for a meeting.
Donna Peeler

Donna Peeler

Account Executive

Joined PuroClean in 2019

Donna was born and raised in St. Louis, MO. She is passionate about helping people, which is why she does so well in the restoration field. Donna loves to eat healthy and exercise. She has a huge love for animals and likes to travel. She went to school for advertising and communication.
Ed Deleon

Ed Deleon

Production Manager

Joined PuroClean in 2014

Ed is a U.S. Navy Veteran and served 20 years as E6 Damage Controlman First Class. Upon exiting the military, he became a Firefighter for the city of Portland, TX, and in August of 2014, a Louisiana Medical Reserve Corp. You can tell from his history that he likes helping people. Ed is quick to respond regardless of day and time. He makes sure things are done right the first time and is big on communication. In his spare time, he is an avid Bass Fisherman and a master Barbecuer.
Kiven Martin

Kiven Martin

Lead Technician

Joined PuroClean in 2017

Kiven was born in West Palm Beach, FL. In his off time, he loves to shoot pool, go fishing, and play video games. He likes to help others, enjoys the challenge of bringing a bad situation such as a house fire, flood, or mold job back to normal again.
Michael Rupe

Michael Rupe

Lead Technician

Joined PuroClean in 2018

Michael studied hard and went up through the ranks in a quick amount of time. Michael is a US Navy Veteran (15 years) and actively in the reserves. In his off time, he enjoys woodworking and hanging out with his two dogs while working towards his business degree. He also owns a 1955 Chevy Belair which he is restoring from the ground up. This car is a several year project.
Brian Kennedy

Brian Kennedy

Lead Technician

Joined PuroClean in 2019

Brian was born and raised in Jacksonville, FL and went to University of West Florida in Pensacola. He has a business degree. He received his IICRC certifications at the PuroSystems Academy in Tamarac, FL. He has a young son that keeps him extremely busy and motivates him to strive for the absolute best. He loves being in the restoration business because he like to help people in their most traumatic times
Joshua Ross

Joshua Ross

Lead Technichan

Joined PuroClean in 2019

Josh has been in restoration several years. He obtained his IICRC certificates from PuroSystems Academy in Tamarac, FL. He has always loved woodworking and construction, so this job is a perfect fit. In his own words “I enjoy meeting new people and forming new relationships and I get the chance to do that with PuroClean every day. “
Jesse Larson

Jesse Larson

Technician Assistant

Joined PuroClean in 2019

Jesse was born in Schenectady, NY and is a 6-year US Navy Veteran. He is married and has a young daughter and his favorite thing to do outside of work is spend time with his family. He also enjoys Formula 1 racing, riding motorcycles, and woodworking. In his own words, “I like to help people and that is why I decided to work for PuroClean. We help people in their worst situations possible” Jesse is currently attending collage for a bachelors degree in sports casting.
Lori Thomas

Lori Thomas

Bio-Hazard Technician

Joined PuroClean in 2011

Lori is a Jacksonville native. Since 2011 she has worked in all areas of PuroClean. She's cleaning contents, steam cleaning carpets, upholstery, furniture, supplies, dishes, and all items affected by water, mold, and fire. She keeps records and reports tracking pack-ins, pack-outs, shipping, receiving, and storage. In her spare time she likes fishing, camping, and spending time with her two daughters. In her own words "I have been here so long I consider this my second family."
Shea Pica

Shea Pica

Contents Coordinator, Bio-Hazard Technician

Joined PuroClean in 2018

Shea handles remediation of furniture that has been involved in a mold or fire situation. She is also a Bio-Hazard Technician, responding to crime scenes all times of the day and night. She is a member of the American Legion and also the Head Chair of Boots on the Ground. She spends an incredible amount of time doing charity work and loves working with anything Veteran related.
Art Malcom

Art Malcom

Warehouse Maintenance

Joined PuroClean in 2018

Art was born in Miami, FL and even though he has traveled all over, he has never seen snow. Art has been keeping our warehouse neat and organized Part-Time since June of 2018. He makes sure everything in the warehouse is in top shape, and ready to go for any emergencies. In his spare time he is a dive master and rides motorcycles.

Achievements

We have been honored to receive the following awards and certifications...

IICRC Certified

EPA Lead Safe Certified

Ed came over to inspect our AC and vents and saw no mold. We were experiencing an odor and we were quite worried. He was able to sanitize our air handler and educate us able mold. He was very [...]

A RATING ANGIE'S LIST

Fantastic! Very helpful and accommodating. Exceeded all expectations.


Grade A Service, fast, proficient, knowledgeable and professional friendly technicians. I 100% recommend this team of experts!! 😎 1

JASON RUCK

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