He's been doing our mediation for about seven years and he does a great job. If we've had any issues, he's adjusted immediately.
Great guys, Highly Recommended for emergency services. Very professional. We had a water pipe bust in the house and their response was quick. Every thing was explained step by step and if we had questions they were just a phone call away.
Ed came over to inspect our AC and vents and saw no mold. We were experiencing an odor and we were quite worried. He was able to sanitize our air handler and educate us able mold. He was very knowledgeable, honest, fast, very friendly and was super professional and I would recommend him and ProClean to anybody. He gave us a peace of mind and a lot of education. I would be comfortable to call him if we have any other future issues. Thanks guys!!!
We called very late on a weekend, and not only did they answer on the first ring, they were there within 30-45 minutes. The techs were amazing. They were polite, professional, courteous, respectful, and knew exactly what to say and do during our extremely emotional state of mind. No matter the situation, this is the company to call. Thanks, PuroClean, for taking care of us like we were your own family.
6 months ago- Edward DeLeon needs a raise or promotion. We had a leak that was discovered and our apartment complex brought in a different restoration company that had faulty equipment and didn't test anything that they should be testing. In fact at the end (the apartment didn't want to pay the fee to keep equipment on site anymore) they pulled the dehumidifier that were being used and said its bone dry, i asked him to show me he said "we take pictures" and proceeded to try and show me a picture of his scanner which was TURNED OFF and didn't think I would notice. It was not bone dry it was showing dashes instead of a number and I said to him "wouldn't that show a percent of some kind when you test and wouldn't it light up like it normally does" he looked very worried and proceeded to retest. It pulled above 16% which I know their certification requires them to act upon. They still pulled the unit so I called these guys to ask what the regulations were. He told me that 16% is technically a cut off point where they could say it could dry out but its highly unlikely and unethical and they should wait til 9% which is in the green. He said it would be $150 to check it but then after I told him the whole story how they were trying to pull a fast one Edward said "you know what let me come check this for you" solely because he was worried what these people may be subjecting my family to. When he came out immediately I saw how much more thorough he was on the job vs the other company. He checked the air (other place didn't do that) all my vents (other place didn't do that) walls all over my home (other place didn't do that, and in the source of the leak found it to be in the red OVER 16% in fact over 20%! Once I get his quote I am going straight to the office with it to demand it properly be resolved or we will sue to be released from the lease. This is just one issue of many we are having with the slum lords and I cant thank Edward enough for what he has done. He explained everything and made sure I was aware of any issues. Night and day difference from the other guys. I would not use a different restoration company in all of Jacksonville from this day forward. If you are reading this and comparing companies right now CHOOSE PUROCLEAN! I am in no way affiliated with them nor was I asked to leave this review. I usually complain about companies in reviews. This is likely one of a couple, if not the only, positive reviews I have ever left and that is for a reason. 100% recommend them! If you read these thank you so much Edward, you are a stand up guy!
Kiven was my technician and he was a true professional! I work in property management and he and puroclean exceeded my expectations. I would use them anytime without hesitation. Thank you Kiven!!!
Ed was absolutely amazing and professional! He knew what he was doing and went the extra mile. If we ever have another problem we will be calling Ed for sure!
IF THERE WERE 10 STARS I WOULD HAVE CHECKED THEM ALL!!!! The BioHazard Team did the most amazing job. They took care of all clean up, smell, ozone, fragrance. I never would have guessed what the situation was. I cannot say enough about how great a job they did for me. I hope the owner knows (I put the word in)!!!! Thank you and I would recommend this company to anyone who needs the type of help with a situation like mine. Thank you Thank you Thank you. Seven and Lori and your team you all are the BEST!!!!!!!
Grade A Service, fast, proficient, knowledgeable and professional friendly technicians. I 100% recommend this team of experts!! 😎 1
Michael Rupe came out after our initial appointment got delayed because he had an emergency flood to go take care of. Let's not make any mistakes, my dude came out at night, after working all day and cleaning a flood up to clean the carpets in my townhouse. That's incredible work ethic after a long day. He was courteous, communicated well, and locked up behind himself leaving only very clean carpets. No trash, or spills, or marks on the wall. Great job Mike, Wayne you had better pay him a bonus and give him a raise. 1