6 months ago- Edward DeLeon needs a raise or promotion. We had a leak that was discovered and our apartment...
6 months ago-
Edward DeLeon needs a raise or promotion. We had a leak that was discovered and our apartment complex brought in a different restoration company that had faulty equipment and didn't test anything that they should be testing. In fact at the end (the apartment didn't want to pay the fee to keep equipment on site anymore) they pulled the dehumidifier that were being used and said its bone dry, i asked him to show me he said "we take pictures" and proceeded to try and show me a picture of his scanner which was TURNED OFF and didn't think I would notice. It was not bone dry it was showing dashes instead of a number and I said to him "wouldn't that show a percent of some kind when you test and wouldn't it light up like it normally does" he looked very worried and proceeded to retest. It pulled above 16% which I know their certification requires them to act upon. They still pulled the unit so I called these guys to ask what the regulations were. He told me that 16% is technically a cut off point where they could say it could dry out but its highly unlikely and unethical and they should wait til 9% which is in the green. He said it would be $150 to check it but then after I told him the whole story how they were trying to pull a fast one Edward said "you know what let me come check this for you" solely because he was worried what these people may be subjecting my family to. When he came out immediately I saw how much more thorough he was on the job vs the other company. He checked the air (other place didn't do that) all my vents (other place didn't do that) walls all over my home (other place didn't do that, and in the source of the leak found it to be in the red OVER 16% in fact over 20%! Once I get his quote I am going straight to the office with it to demand it properly be resolved or we will sue to be released from the lease. This is just one issue of many we are having with the slum lords and I cant thank Edward enough for what he has done. He explained everything and made sure I was aware of any issues. Night and day difference from the other guys. I would not use a different restoration company in all of Jacksonville from this day forward. If you are reading this and comparing companies right now CHOOSE PUROCLEAN! I am in no way affiliated with them nor was I asked to leave this review. I usually complain about companies in reviews. This is likely one of a couple, if not the only, positive reviews I have ever left and that is for a reason. 100% recommend them! If you read these thank you so much Edward, you are a stand up guy!
Drew Polk
Kiven was my technician and he was a true professional! I work in property management and he and puroclean exceeded...
Kiven was my technician and he was a true professional! I work in property management and he and puroclean exceeded my expectations. I would use them anytime without hesitation. Thank you Kiven!!!
Brittney Buchanan
Ed was absolutely amazing and professional! He knew what he was doing and went the extra mile. If we ever...
Ed was absolutely amazing and professional! He knew what he was doing and went the extra mile. If we ever have another problem we will be calling Ed for sure!
DK McClure
IF THERE WERE 10 STARS I WOULD HAVE CHECKED THEM ALL!!!! The BioHazard Team did the most amazing job. They...
IF THERE WERE 10 STARS I WOULD HAVE CHECKED THEM ALL!!!!
The BioHazard Team did the most amazing job. They took care of all clean up, smell, ozone, fragrance. I never would have guessed what the situation was. I cannot say enough about how great a job they did for me. I hope the owner knows (I put the word in)!!!! Thank you and I would recommend this company to anyone who needs the type of help with a situation like mine. Thank you Thank you Thank you.
Seven and Lori and your team you all are the BEST!!!!!!!
Jason Ruck
Grade A Service, fast, proficient, knowledgeable and professional friendly technicians. I 100% recommend this team of experts!! ? 1
Grade A Service, fast, proficient, knowledgeable and professional friendly technicians. I 100% recommend this team of experts!! ?
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Steve Thomas
Michael Rupe came out after our initial appointment got delayed because he had an emergency flood to go take care...
Michael Rupe came out after our initial appointment got delayed because he had an emergency flood to go take care of. Let's not make any mistakes, my dude came out at night, after working all day and cleaning a flood up to clean the carpets in my townhouse. That's incredible work ethic after a long day. He was courteous, communicated well, and locked up behind himself leaving only very clean carpets. No trash, or spills, or marks on the wall. Great job Mike, Wayne you had better pay him a bonus and give him a raise.
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Brenda Watts
Puroclean very own Ed Deleon was very professional when he came to inspect my property. He left me feeling very...
Puroclean very own Ed Deleon was very professional when he came to inspect my property. He left me feeling very assured that they guarantee their work. I would recommend PuroClean to others . I am a happy customer.
Darnell Harris
Excellent response time on an early Sunday morning water clean up. Job completed in good time. Very professional. Highly recommend!
Allen Anderson
Our experience with PuroClean was positive from the initial phone call to schedule an estimate to the completed work. Katrina...
Our experience with PuroClean was positive from the initial phone call to schedule an estimate to the completed work. Katrina was extremely pleasant and helpful setting up our visit for estimate. Next, Ed was great!! He came the following day and was knowledgeable and honest about our situation and knew exactly what needed to be done to complete the job. Finally, Hutch was amazing!! He worked diligently in the heat to remove walls and mold. He was great at communicating what each step of the process was (in a way that was easy to understand). His cuts were precise and easy for the drywall to be replaced and repaired. He left the area clean and tidy when the job was complete. It was truly a pleasure to work with him. We appreciate the timely manner that our situation was handled. Thank you!!
Latoya McDonald
Had a great experience with Michael. He was very professional and had great customer care. He came along when I...
Had a great experience with Michael. He was very professional and had great customer care. He came along when I was going through a disaster with my home and he was really able to help relieve my feelings of anxiety and stress. He went above and beyond to help my family and for that I am very grateful. I would 1000% recommend this service.
