Michael Rupe came out after our initial appointment got delayed because he had an emergency flood to go take care of. Let's not make any mistakes, my dude came out at night, after working all day and cleaning a flood up to clean the carpets in my townhouse. That's incredible work ethic after a long day. He was courteous, communicated well, and locked up behind himself leaving only very clean carpets. No trash, or spills, or marks on the wall. Great job Mike, Wayne you had better pay him a bonus and give him a raise. 1