PuroClean Restoration Rescuers

24/7 Emergency Response (864)285-3530

Do I need to get an estimate first?

We use the same pricing and estimating software as most insurance companies.  Mitigation estimates/invoices are almost always completed AFTER the

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Should I wait on my adjuster to get started?

Part of your insurance policy outlines property owner responsibility during a property loss.  The insurance company wants property owners to

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If I cannot stay in my property, who will pay for me to stay somewhere else?

If you cannot remain functional in your property during mitigation and/or repairs, your insurance company may cover your lodging and

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What if the equipment shuts off? What do I do?

If you find that some of the equipment is not powered on, please contact us at the office.  If it

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Who is my point of contact during this process?

You may communicate with the client manager or project manager who comes to your property or business.  They will be

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What if I work every day and you have to be here?

One of our company core values is integrity.  Every employee must act with integrity in order to be a part

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How can I be sure mold isn’t going to grow?

Once the water is removed and high moisture levels are reduced, mold will be less likely to grow on building

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Who is going to put my property back together?

The final step in putting your property back together is the repair.  This process may take longer than you would

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What about my furniture and belongings?

Sometimes contents are damaged during a water loss.  These damages must be discussed with your adjuster to determine replacement or

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Can I stay here while you work?

Yes, but some of the equipment used to dry the structure after water damage will make the environment in your

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