Metro-East and St. Louis Area Water Damage Restoration, Fire Damage Restoration and Mold Removal Services.
Local, Reliable and Fast Property Damage Restoration Services serving Caseyville, Saint Louis, Saint Charles, Saint Peters,Chesterfield,and more…When water or fire damage occurs in your Caseyville-area home or business, call PuroClean Emergency Restoration Services to start your journey to full recovery. Owner Paul & Lisa Reiss and the team know how challenging water damage, mold damage or fire damage can be to you and your family. It’s not the time to choose the wrong provider. PuroClean has a proven combination of training, state of the art equipment and efficient relationships with insurance and other partners in your area. Our recovery systems have been successfully used thousands of times across the nation, as well as in Illinois.
Illinois-Based PuroClean Values Honor and Integrity for Quality Mitigation Services
We are a family-owned business, operating in Caseyville, Illinois since 2009. Paul Reiss, our owner, believes that honesty and integrity are our first priority. As with all the PuroClean franchises, we strive for complete customer satisfaction, be it the homeowner, the agent, or the adjuster. At PuroClean Emergency Restoration Services, our goal is also to be your business partner and a resource for quality customer service and support.
Our area is quite diverse and the challenges of rural and urban issues are always engaging and stimulating. The people of the Illinois and St. Louis region are friendly and courteous with high standards and work ethics. The down-to-Earth honesty and friendliness of the people that we associate with is what makes this area our home. The general love of country is an additional benefit being so close to Scott Air Force Base. We have the Cardinals and Blues, as well as the St. Louis Symphony orchestra. We also have the best-rated family park in the country, Forest Park. The educational and cultural opportunities for our children were a huge decision in our new home. We love being in a city that focuses on country and family and being in between Michigan and Kentucky helps us stay in touch with extended family members.
Services List for Caseyville:
- Water Damage Restoration
- Fire Damage Restoration
- Mold Remediation
- Biohazard Clean Up
- House Flood Repair
Seamless Partnerships With Insurance Removes Hassle, Delays
Because of our total-care approach, Illinois-based insurance agents and homeowners consistently recommend PuroClean as a "trusted solution" during property damage situations. This relationship with insurance agents in the Caseyville area means that claims are processed more quickly, and with fewer interruptions. We have relationships in Florissant, Belleville, Ballwin, East Saint Louis and throughout the Caseyville region.
Our team takes great pride in serving our community, including membership in BNI, Women Empowering Women, Blue Goose, and St. Louis Claims Association, and the IAAI. We are a firm certified in IICRC as well as RRP. We also focus on assisting many small nonprofits in the area, as well as serving our local church as a special Eucharistic minister and religious education teacher.
A Systematic Property Damage Restoration Approach.
PuroClean Emergency Restoration Services provides 24-hour emergency restoration and remediation services in a 50-mile radius of our Caseyville location. We cover St. Louis to Mt. Vernon, Illinois and Jerseyville to Ruma, IL. If you need assistance for Fire, Smoke, Water, Board-up, or Tarping, please call our 24-hour local response line at (618) 206-7055.
Our Metro-East Illinois and St. Louis PuroClean team understands that water, fire, mold, and property damage present an unexpected and stressful disruption to your lives. Our role goes beyond repairing the property; we also help repair the lives inside those homes. We do business in St. Clair, Jersey, Madison, Clinton, Monroe, Randolph, Washington, Bond, Calhoun, St. Louis, and St. Charles counties.
Our goal is to contain the damage to the “wounded” property and facilitate the healing process with less stress, disruption, and financial hardship.
Property Damage Restoration is More than a Technical Problem
Caseyville customers appreciate a predictable, systematic recovery process, with our team promptly answering questions and giving consistent updates on progress towards normalcy. Customers just call us at (618) 206-7055 or email us at preiss@PuroCleanERSillinois.com; lreiss@PuroClean.com and we usually respond within an hour or two.
We are equipped to handle any call we receive. We have had many interesting large losses, including historic properties, car dealerships, a University, and hotels. The largest was a loss at an Extended Stay. A hotel guest decided to smoke in the ice room and tossed the cigarette in the garbage can. This caused multiple levels of fire, smoke, and water damage with the need to complete the loss with as little disruption to the hotel guests as possible.
Our Southern Illinois-based Team:
Owner, Paul Reiss, is a native of Bowling Green, Kentucky. Paul earned his MBA from Indiana University with a focus in finance, after which he relocated to Michigan and began work in the commercial lending industry with GE Capital. During this time, Paul met his wife Lisa, and they had two children. After a few years, Paul and Lisa dedicated their careers to assisting others. Paul prides himself on supporting owners when disasters occur in their homes and businesses. He is certified in water restoration, applied structural drying, mold remediation, re-restoration, and trauma-cleanup by the PuroSystems Restoration Institute. Paul also takes pride in having an IICRC certified firm and focusing on client and employee education, honesty, and a higher standard in ethics for himself, his firm, and his staff.
Neva Conley, our Office Manager/Controller, joined PuroClean to oversee bookkeeping, accounts payable/receivable, and human resources. Neva brings almost 15 years as a licensed health/life and property/casualty producer to PuroClean. She has her Bachelor of Science degree in psychology, which contributes to her notes, organization, and task determination, which all assist her in client satisfaction. When not at work, Neva enjoys reading and spending time with her husband and her grandchildren.
Project Team Leader and Operations Manager Scott Kaufmann, has been in the restoration business for over ten years and continues in it because of the joy he receives “being able to help people through difficult situations.” Scott is a certified Water, Fire and Smoke Restoration Technician, having successfully completed classes given by the Institute of Inspection, Cleaning, and Restoration Certification (IICRC). Scott is a certified Applied Microbial Remediation Technician, having completed coursework from the Institute of Occupational Training and is certified in Lead Removal.
Loss Specialist Chad Scarff, grew up in the restoration business. His parents owned a restoration company in Mt. Vernon and Chad notes, “Being the owner’s son I was always expected to be the best on a 24-person crew.” Chad is certified in Water Restoration Technician and as a Mold Remediation Technician, having successfully completed classes given by the Institute of Inspection, Cleaning, and Restoration Certification (IICRC) and a certification in carpet cleaning.
Loss Specialist Mike Briggs has his WRT certification and mold remediation certificate. He is also a First responder since February 1988. Being a firefighter prepares Mike for what's to be expected in a fire loss. He is a member of the Illinois terrorism task force and has a certification in underground maintenance.
Loss Specialist Donnie Wilson brings four years of experience in the restoration field to PuroClean. Donnie is a Water, as well as Fire and Smoke technician for PuroClean and gets his greatest satisfaction “through helping people.”
Loss Specialist David Patzius brings years of construction experience in the restoration field to PuroClean. David is a Water, as well as Fire and Smoke technician and likes bringing his construction knowledge to the forefront avoiding costly demolition, when possible. He states he likes working with a “great team in many differing scenarios” and knowing his “work is greatly appreciated.”
Loss Specialist Emmalee Heiberg brings four years of experience in the restoration field to PuroClean. Emmalee concentrates on Fire restoration and content clean up, but she also is a water technician. She “thoroughly enjoy tedious projects and turning disasters into something that I can feel proud of at the end of the day, and notes, “Restoration work has finally given my OCD a place to call home.”
Loss Specialist Ali Patzius brings over two years of experience in the restoration field to PuroClean. Ali is a Water, as well as Fire and Smoke Technician. Ali enjoys “seeing customers watch their living space go from a disaster to a place they can call home again.”
Loss Specialist Mandy Mendez-Romero brings many years of expierence with all aspects of restoration, but has focused her expertise on fire. Mandy also maintains a specialty on painting and finish work and is IICRC Certified in Fire and Smoke and Odor.
Loss Specialist Amber Rubio brings many years of expierence with all aspects of restoration, but has focused her expertise on fire. Amber is IICRC Certified in Fire and Smoke and Odor.
Lisa Reiss, our Illinois and Missouri agent sales representative, uses many years of customer service experience in the healthcare field, where she worked as a Cardiac and Triage tech in Michigan, before starting a family and focusing on their education. As a former home school mom, Lisa prides herself on the importance of educating the agents and their clients about restoration losses and techniques to avoid them. She uses many methods to assure she gains the client’s trust by knowing exactly what is presented to them, providing them the useful advice, and understanding the agents’ expectations. She always follows up to assure expectations are met. Lisa also runs our Continuing Education Classes for our agents and producers and is certified to teach in Illinois and Missouri and is also an instructor for IAIP. Lisa is also a member of the IAAI.
Our team is proudly certified in WRT/ASD, ASD, WTR, CCT, AMRT, RRP, FSRT, OCT, CDS, RRP, and Subrogation I.