Published: September 26, 2026
Quick answer: Shut off your home’s main water valve first — usually near the water meter, in the garage, or where the line enters the house. If water is near outlets, switches, or the breaker panel, cut power to those areas and stay out of standing water until it’s off. Move furniture, rugs, and valuables clear, then call PuroClean of East Cobb at (770) 627-0900: a live person answers 24/7 and we respond in 60 minutes or less.
Watch: what to do in the first minutes after a pipe bursts (1 minute). Prefer to read? See the Burst Pipe in Marietta: First Steps full transcript.
Watch: Emergency Plumber vs. Water Damage Restoration — who to call first when a pipe bursts.
About PuroClean of East Cobb
Who is PuroClean of East Cobb?
PuroClean of East Cobb provides 24/7 water, fire and mold restoration in Marietta, GA, with a 60-minute-or-less response. Since 2022, the team has completed more than 4,000 restoration jobs across metro Atlanta. Technicians hold IICRC certifications in water restoration (WRT), fire and smoke restoration (FSRT), applied structural drying (ASD), and applied microbial remediation (AMRT), plus EPA Lead-Safe certification.
What does restoration cost?
National averages run $1,300–$5,600 for water damage restoration and about $12,900 for fire damage restoration (Forbes). Every job is documented with photos and video, and you approve the restoration plan before work begins — no fine print.
Who answers when I call?
A live person, 24 hours a day, 7 days a week. One project manager owns your job from assessment and stabilization through restoration, finishing with a final walkthrough together. Call (770) 627-0900 any time.
A burst pipe doesn’t wait for business hours. When a supply line splits — often during one of north Georgia’s hard overnight freezes — pressurized water can soak drywall, flooring, and framing in minutes. What you do in the first 10 minutes shapes everything that follows.
Many Kennesaw homes run water lines through crawlspaces, attics, and exterior walls, which makes them vulnerable when temperatures drop sharply. Whether you live in one of the established subdivisions near Kennesaw Mountain or a newer build off Barrett Parkway, knowing your shutoff locations before an emergency is the single best preparation you can make.
Your first 10 minutes
- Shut off the water. Find your main shutoff valve — typically near the water meter, in the garage, or where the line enters the house — and turn it clockwise. If you can’t find it, call us and we’ll talk you through it.
- Turn off the electricity to affected areas if water is near outlets, switches, or the breaker panel. Never step into standing water until you’re sure the power is off.
- Move what you can. Get furniture, rugs, electronics, and important documents away from the water. Don’t risk injury lifting anything heavy or wet.
- Call (770) 627-0900. Our phones are answered by a live person around the clock, and we respond in 60 minutes or less.
What happens when we arrive
Every job follows the same four steps: assess, stabilize, document, restore. We find all of it first with thermal imaging and moisture meters — including water hiding inside walls and under flooring — then extract, dry with controlled dehumidification, and photograph and video-document the full job for your insurance claim. One project manager stays with you from the first call through the final walkthrough. No fine print.
Don’t wait out a burst pipe
Water migrates fast, and the longer it sits, the more it damages — swelling hardwood, softening drywall, and creating the damp conditions mold needs. A fast, professional response protects both your home and your claim.
PuroClean of East Cobb has completed 4,000+ restoration jobs since 2022 — 54% water damage, 30% reconstruction, 7% mold. Learn more about PuroClean of East Cobb — our company facts, certifications, and track record.
If you’re dealing with a burst pipe anywhere in the Kennesaw area, we’re already nearby. Call (770) 627-0900 now — 24/7.
Serving Kennesaw and surrounding Cobb County communities from our Marietta shop. Learn more about our service areas and our restoration process.
Related reading: Basement Flooding in East Cobb: Why It Happens and What to Do
