Rick Van **** and his team from PuroClean Emergency Restoration Services were outstanding through-out this difficult experience. My son, Marc, owns a condo that he has rented out to a young family. A few weeks ago, the family reported signs of water damage in the hardwood floor adjacent to the kitchen. We asked Rick to inspect the problem and he gave us the bad news that a slow leak under the kitchen cabinets had saturated most of the cabinet walls and drywall behind them, and had caused a major mold infestation. Rick took the time to fully explain the nature and extent of the problem and to review our options with us. He was completely honest about what we would have to do to remediate and mitigate the mold problem, and he gave us an accurate estimate of the time and cost involved. After we engaged his company to do this work, his crew completed the job on schedule and did a really thorough job removing the infected materials and drying and cleaning out the affected area. Rick also gave us a good recommendation for a general contractor to repair and replace the cabinets, drywall and wood flooring. Rick is great to work with, and his crew did a quick, top-quality job. I highly recommend him. Paul T - Angie's List User
Rick Van **** is simply amazing. I honestly cannot be more grateful for his incredible and responsive service. I was really in a jam and he saved the day. An exterior side vent for my main level powder room in my townhouse rental became dislodged and allowed a constant flow of humid air to enter and initiate the growth of mold. After contacting another mold remediation company on a Friday, August 17th, I still had not received a quote by Friday, August 24th. My tenant was getting very frustrated and I was desperate to find a well rated company. After researching through multiple online sources, I came across PuroClean and reached out to Rick on Saturday morning, August 25th. Rick called me within an hour and scheduled a same day visit that afternoon for 1:30 pm. He inspected and provided me a quote and truly empathized with me on my difficult situation and agreed to perform the remediation the next morning. I can't begin to express how grateful I was for this level of customer service and willingness to help me out. Rick was ready and waiting at 8 am on Sunday morning. His knowledge, level of expertise and meticulous preparedness was outstanding. The work required - creating a safety barrier around the powder room, covering of the floors, cutting out the ceiling panel and remediating the entire area above and around the impacted area into the woodwork. He took great care to remove all decorative items in the powder room and wipe each item down with antimicrobial wash. His attention to detail was exceptional. Once everything was done, he contained and removed all the materials. Hopefully I'll never have to deal with mold remediation again but if I do, Rick's the man for the job. P. Chen via Angie's List
I cannot say enough about the outstanding service I received from PuroClean. I knew from previous experience with this company what excellent work they do on water damage repair, so I called them again for a mold remediation project. This time I had the pleasure of meeting the owner, Mr. Rick Van ****. His consultation included valuable extended information and advice on the entire project and beyond. I especially appreciated his ethical approach to how much work was needed and the expected costs. PuroClean is an exceptional company that I strongly recommend to anyone who needs property damage repair and/or mold remediation. 5/30/2019 - J Ferguson via Angie's List
Had major mold issue and utilized the previous reviews on here and they couldn’t be more spot on. I do not usually complete reviews but I feel compelled to give credit where due and highlight the superb professionalism and service of PuroClean Emergency Restoration Services (Rick in particular). Hopefully you never have to use them but if you ever have a mold issue, I highly recommend contacting this company first as they are very knowledgeable and as honest as they come. -Mike K
We called PuroClean for an estimate to remediate some mold we discovered in our basement. From the first time he entered our home, until every aspect of the job was complete, Rick was the consummate professional. His quote was fair, his promises were all fulfilled and the work proceeded exactly as he described. It’s rare in today’s world, where shortcuts and expediency prevail, to find a company that truly demonstrates such a high degree of excellence. Thank you Rick! -Marty Y
