Water Damage Restoration in Cranford, NJ

Water Damage Restoration in Cranford, NJ

Table of contents

1. What to do when water damage occurs
2. A head start- how to quickly minimize the extent of water damage
3. Frequently asked water damage restoration questions

What to do when water damage occurs (in order):

1. Use caution

Try to stay calm and watch your step as floors may be wet, leading to slips and falls. Keep a lookout for obstacles and any exposed wiring to avoid electrocution.

2. Shut off your water

If there is a pipe break in the toilet or sink supply line, find the shut off valve to the water supply line.  If you cannot turn off the water before the source of the leak, find your main water line and turn off the water to the entire home.  The main water shut-off is usually located in your basement, along the wall facing the street.  Watch our YouTube video on how to find the water shut-off.

3. Call us (908) 577-9120

Do not hesitate to call PuroClean Restoration Services 24/7. If you haven’t had the chance to call your plumber yet, we will be happy to recommend some of our excellent trusted local plumbing partners. Additionally, call your insurance agent/company to determine if your situation is a covered loss and to file a claim. Let us handle the rest.

A head start- how to quickly minimize the extent of water damage:

You can take small steps to reduce the amount of damage to your property and save on cleanup costs. After calling us, if you are able to complete these DIY water damage restoration tips, things will run even more smoothly on our arrival.

Remove the water

If the affected area is small and uncarpeted, and you feel that you can clean it up yourself, a property owner can use a shop vac (remember to remove the filter) in order to extract water. You can also mop up as much water as possible. Running a fan near the wet area will help with evaporation, and if you have a dehumidifier, make sure that is operating.  If you do not have a dehumidifier and it is nice outside, open your windows for cross ventilation.

Wood furniture on carpeting

Place small plastic squares or aluminum foil under all wood furniture feet.  If left to sit in water, the finish on the furniture legs will stain the wet carpet.

Boxed contents

If you have contents in cardboard boxes that got wet, remove the contents and dispose of the wet cardboard boxes.  Separate items to dry near a fan or outside, weather permitting.  Clothing should be washed and dried immediately.

Damaged photographs

Save your precious memories- if you do not have time to separate and dry your photographs immediately, put them in a plastic bag and store them in the freezer until you have time to sort through and dry the pictures.  Putting them in the freezer stops the water damage from progressing.

Protect your valuables

Move any valuables (paintings, other art, antiques, jewelry, etc.) to a safe, dry place.

Frequently asked water damage questions:

“What does a water damage restoration company do?”

A water damage restoration company, like PuroClean Restoration Services, responds quickly to remove water, dry the affected areas, and help restore your property.

Here are some of the specific things we can do:

• Dry and Stabilize the Structure – Air movers and commercial dehumidifiers (specifically, low-grain refrigerant types) are strategically placed to thoroughly dry the structure and prevent mold growth.
• Assess and Document the Damage – Trained technicians inspect the property, take photos, and record psychometric readings (air moisture levels) to determine the full extent of the damage.
• Identify the Water Source and Scope of Loss – We locate the source of the water and use moisture meters to see how far the water has spread,both visibly and behind walls or under floors.
• Remove Water and Damaged Materials – Water is extracted using professional-grade equipment. Wet, unsalvageable materials like drywall or flooring are safely removed and documented.
• Salvage and Document Contents – Any personal items that can’t be dried are removed and documented for your records and insurance claims.

“Does PuroClean work with my insurance provider?”

PuroClean Restoration Services works with all insurance companies.  We submit all necessary paperwork, including Xactimate or Symbility detailed estimates (third-party companies used by insurance and restoration companies during a loss), moisture readings, inventory lists, pictures, and any other pertinent information related to the claim.

“Can my carpet or flooring be saved?”

The answer is yes and no.  It depends on what type of water loss you have and what type of flooring you have.  If you have a sewage loss, then it is recommended that you remove the affected areas, or at the very least, apply an antimicrobial agent to get rid of any unwanted microbial organisms from the sewage.  If you have carpeting that does not have a pad, then we can extract the water with our weighted extractor and dry the carpet in place. 

If you have padding, it depends if the carpet pad has a moisture barrier on the padding. If there is a moisture barrier, the padding has to be removed.  If we do not remove the moisture barrier padding, then PuroClean cannot dry the moisture and this will cause mold to form. 

In certain situations, the carpet cannot be saved.  Wood flooring can be saved if it does not have a moisture barrier, is not laminate flooring, and is properly dried immediately.  Time is of the essence when dealing with water damage restoration and preventing further damage, like mold from forming.

“What happens if I have a flood late at night and need help?”

The PuroClean in Cranford is here to serve you 24 hours a day, seven days a week, even Super Bowl Sunday and Christmas.  We will respond to your call for assistance in water damage restoration at any time and on any day.  We will restore and get your property to its pre-loss condition.

“Does homeowners’ insurance cover flooding or water damage restoration? Do you work with insurance companies to minimize the cost and hassle?”

Homeowners insurance provides coverage for damage that is sudden and accidental (such as water heater ruptures or pipe bursts). However, some flooding related to storms with rising water from rivers, streams, or area-wide flooding in which water enters over a threshold of a building may NOT be covered by standard homeowners policies. Also, sump pumps may require additional coverage. 

Consult with your insurance agent or carrier to determine your coverage and coverage needs for water damage restoration.

What our customers are saying:

_____

“My parent’s home in Monroe, NJ at Rossmoor was flooded in Hurricane Henry. When looking for a company to help with the water damage I came across PuroClean Restoration Services Cranford. I chose them because I had heard good things about their company and wanted to use someone I felt I could trust. Their team was great! Tim, who was the lead on the project was so kind and helpful, as were the technicians Dave and Tom. Tim did a great job letting us know what to expect and working with us to salvage anything we could. He was beyond supportive and was truly compassionate in a moment of devastation. They were also excellent at processing all of the documentation we needed for the insurance company. I would absolutely recommend PuroClean to anyone dealing with water damage, and would call them immediately if we ever experience another flood.“

Stacy T. of Monroe, NJ

_____

“I experienced some water in my basement that destroyed two rooms of carpet as well as a few personal items. I called PuroClean, and Chris was here as scheduled, work was done quickly and completely and price was reasonable. Everyone was very professional, and Chris even gave me a heads up about some items that should be addressed later. 100% happy with the job and the service!”

Holly W. of Cranford, NJ

_____

“Robin & her team did an awesome job cleaning & drying my basement from sewage that was backing up. They responded very quickly, to fit me in around their schedule within a day of contacting them and were very efficient. Highly Recommend.”

Laurence W. of West Orange, NJ

_____