Trust PuroClean Restoration Services for your Water Damage Restoration

Water damage restoration in our hometown of Cranford, NJ is very important, especially since our nickname is the “Venice of NJ”.  However, the safety of everyone involved is our top priority.  Whether mitigating or restoring water damage, the following tips will help guide you through the list of things to do after water damage due to a flood, sump pump failure, burst pipes, water heater malfunction, leaking A/C, sewer backup, or roof leak.  Below are some tips if an emergency situation does arise.

Our IICRC certified technicians will take care of your home or business in Cranford, Westfield, Morristown, Summit, Edison, Elizabeth, Berkeley Heights, and more. Our goal is to prevent further damage and avoid the risk that mold will affect the structure or your belongings. Don’t wait to call us, anytime, at (908) 577-9120.


We have earned the trust of homeowners, insurance professionals, home service providers, and property managers throughout North America.

State-of-the-art Equipment

We use a range of modern, high-quality equipment that work together to create the most effective drying conditions.

Ongoing Communication

At every step, we keep you and your insurance agent informed. We want everyone involved to understand what is happening, what to expect, and what to do.

Thorough Cleanup

We treat water-damaged property as if it were our own. Our technicians dry every item respectfully and professionally, from your carpet to your family photographs.

Water Damage Restoration in Cranford, NJ

water damage restoration in Cranford Droescher's Mill
Droescher’s Mill at the Cranford Riverwalk

What to do when water damage occurs (in order):

1. Use caution

Try to stay calm and watch your step as floors may be wet leading to slips and falls. Keep a lookout for obstacles and any exposed wiring to avoid electrocution.

2. Shut off your water

If there is a pipe break in the toilet or sink supply line, find the shut off valve to the water supply line.  If you cannot turn off the water before the source of the leak, find your main water line and turn off the water to the entire home.  The main water shut off is usually located in your basement, along the wall facing the street.  Watch our YouTube video on how to find the water shut off here.

3. Call us

Do not hesitate to call PuroClean Restoration Services 24/7 line at 908-577-9120.  If you haven’t had the chance to call your plumber yet, we will be happy to recommend some of our excellent trusted local plumbing partners. Additionally, call your insurance agent/company to determine if your situation is a covered loss and to file a claim. Let us handle the rest.

A head start- how to quickly minimize the extent of water damage:

You can take small steps to reduce the amount of damage to your property. If you are able to complete these DIY water damage restoration tips, things will run even more smoothly on our arrival.

Remove the water

If the affected area is small and uncarpeted, and you feel that you can clean it up yourself, a property owner can use a shop vac (remember to remove the filter) in order to extract water. You can also mop up as much water as possible. Running a fan near the wet area will help with evaporation, and if you have a dehumidifier, make sure that is operating.  If you do not have a dehumidifier and it is nice outside, open your windows for cross ventilation.

Wood furniture on carpeting

Place small plastic squares or aluminum foil under all wood furniture feet.  If left to sit in water, the finish on the furniture legs will stain the wet carpet.

Boxed contents

If you have contents in cardboard boxes that got wet, remove the contents and dispose of the wet cardboard boxes.  Separate items to dry near a fan or outside, weather permitting.  Clothing should be washed and dried immediately.

Damaged photographs

Save your precious memories- if you do not have time to separate and dry your photographs immediately, put them in a plastic bag and store them in the freezer until you have time to sort through and dry the pictures.  Putting them in the freezer stops the water damage from progressing.

Protect your valuables

Move any valuables (paintings, other art, antiques, jewelry, etc.) to a safe, dry place.

water damage restoration progress
Dry-out of a previous job for a commercial client. Progress from initial state to complete dry-out.

Frequently asked water damage questions:

“What does a water damage restoration company do?”

A water remediation company, like PuroClean, will come and access the damage, document the damage by taking pictures, and collect psychometric readings (moisture readings of the air), determine the source of the water, determine the scope of the loss (how far water has migrated) with the use of moisture meters, extract the water, tear out wet unsalvageable materials, remove and document unsalvageable contents (items that cannot be dried), and dry the structure by placing and running air movers and low grain refrigerant dehumidifiers.

“Does PuroClean work with my insurance provider?”

PuroClean Restoration Services works with all insurance companies.  We submit all paperwork including Xactimate or Symbility detailed estimates (third party companies that insurance and restoration companies use during a loss), moisture readings, inventory lists, pictures, and any information that is pertinent to the claim.

“Can my carpet or flooring be saved?”

The answer is yes and no.  It depends on what type of water loss you have and what type of flooring you have.  If you have a sewage loss, then it is recommended that you remove the affected areas, or at the very least, apply an antimicrobial agent to get rid of any unwanted microbial organisms from the sewage.  If you have carpeting that does not have a pad, then we can extract the water with our weighted extractor and dry the carpet in place. 

If you have padding, it depends if the carpet pad has a moisture barrier on the padding.  If there is a moisture barrier, the padding has to be removed.  If we do not remove the moisture barrier padding, then PuroClean cannot dry the moisture and this will cause mold to form.  In certain situations, the carpet cannot be saved.  Wood flooring can be saved if it does not have a moisture barrier, is not laminate flooring, and has been properly dried right away.  Time is of the essence when dealing with water damage restoration and preventing further damage, like mold, from forming.

“What happens if I have a flood late at night and need assistance?”

The PuroClean of Cranford team is here to serve you 24 hours a day, seven days a week, even Super Bowl Sunday and Christmas.  We will respond to your call for assistance in water damage restoration at any time and on any day.  We will restore and get your property to its pre-loss condition. Call us now at 908-577-9120!

“Does homeowners insurance cover flooding or water damage restoration? Do you work with insurance companies to minimize the cost and hassle?”

Homeowners insurance provides coverage for damage that is sudden and accidental (such as water heater ruptures or pipe bursts). However, some flooding related to storms with rising water from rivers, streams, or area wide flooding in which water enters over a threshold of a building may NOT be covered by standard homeowners policies. Also, sump pumps may require additional coverage.  Consult with your insurance broker or carrier to determine your coverage and coverage needs for water damage restoration.

A prompt response using the

PuroClean QuickDry System™ can save

on water damage claim costs.

Expert Restoration Service

PuroClean technicians are highly trained and certified, and use state-of-the-art equipment and techniques to effectively remediate property damage.

Robin Hoy Water Restoration Company


Our PuroClean QuickDry System™ uses applied psychrometric science — a proven process that properly manages dehumidification and temperature to effectively and efficiently facilitate drying and help ensure the best possible outcome. *We can save almost everything: drywall, wood, carpets, and most contents!

High-Capacity Air Movers create a vortex, similar to the motion of a tornado. This method speeds up the drying process.

A Low-Grain Refrigerant Dehumidifier draws in cool, wet air and blows out warm, dry air.

We measure and log the moisture content of materials, and monitor and log progress so we know the actual drying time and ensure restoration to the appropriate dry standard.

Don’t wait, call us immediately. (908) 577-9120

We provide a complete estimate, including photos, to the agent or adjuster within 24-48 hours

"They were very helpful, answered all of my questions; very efficient, cleaned up after themselves."

Susan H., an Insurance Customer of Iselin, NJ

"The service was prompt, organized and helpful. Everyone was friendly and understanding about our concerns. We found everyone to be professional."



Do you fix water damaged wood floors?

Yes - including subfloors, reconstruction and refinishing. The repairs needed depend on many factors. [...]

How do certified technicians typically handle water damage?

The first thing professionals do is remove damaged materials that will either be restored or discarded. Materials include baseboards, insulation, furniture, carpeting, upholstery, carpet padding, fragile woods, drywall, and more. [...]

Do you clean water damaged furniture?

It depends on the material and how long it was wet. We can asses this for you during a visit. [...]

Do you fix water damaged wood floors?

Yes - including subfloors, reconstruction and refinishing. The repairs needed depend on many factors. [...]

How do you prepare for claims adjuster water-damage home visit?

Contact your insurance agent and/or adjuster and they will tell you everything you need to have ready to ensure the claims process is smooth. [...]

24/7 Emergency Response (908) 577-9120