When Minutes Matter, We’re Your 24/7 Restoration Partner

When Minutes Matter, We’re Your 24/7 Restoration Partner

Our Rapid Response Advantage

  • When emergencies happen, every minute matters. That’s why we’ve built our operations around speed, efficiency, and preparedness. Our Response Time standards guarantee a 15-minute call-back and on-site arrival within 2–3 hours, even on weekends and holidays, so property managers can act fast and limit damage.
  • For catastrophic events such as hurricanes, flooding, or other widespread disasters, we follow a proven, tiered approach outlined in our Large-Scale CAT Event procedures. This scalable system allows us to mobilize local teams, bring in statewide and regional support, and leverage our national network when needed.
  • In addition to speed, our success comes from having the right tools for the job. Our Capabilities include industrial-grade drying equipment, climate control units, desiccant dehumidifiers, and a fully stocked fleet ready for deployment. This ensures we can handle everything from small, contained losses to multi-building restoration projects without delays.
  • And for clients enrolled in our Customer Loyalty Program, priority dispatch ensures that their property is at the top of the list when resources are in high demand.

Why PuroClean of Aventura?

At PuroClean of Aventura, we combine the personalized attention of a locally owned business with the resources of a national network. Our clients value the fact that they have direct access to ownership, ensuring accountability, fast decision-making, and a true partnership in every restoration project.

We prioritize transparent, daily communication so property managers and stakeholders are always informed about progress, challenges, and next steps. Our real-time updates, supported by detailed job documentation, make collaboration seamless and stress-free.

Our commitment to quality is reflected in our “99% = 0” philosophy—anything less than 100% is unacceptable. This unwavering standard is one of the reasons our project portfolio includes some of South Florida’s most respected properties and large-scale commercial restoration successes.With a [licensed, certified, and insured team](LINK TO Commercial Success Stories POP-UP), we deliver expert solutions backed by IICRC training, safety compliance, and years of hands-on experience. Whether the loss is covered by insurance or paid out-of-pocket, we work with budget-conscious strategies to help our clients recover quickly without compromising quality.

What We Offer

PuroClean of Aventura provides a comprehensive range of property restoration services for commercial clients:

24/7/365 Emergency Response: Disasters don’t wait for convenient times, and neither do we. We’re always ready to respond to your needs.

Professionalism and Compassion: Our certified technicians understand the stress and emotional impact of property damage. We treat every client with empathy, ensuring your complete satisfaction.

Complete Restoration Services: From water extraction to fire and smoke restoration, mold remediation, and full reconstruction, we handle everything, so you don’t have to worry about managing multiple vendors.

Emergency Management Plan (EMP)

Our EMP helps property managers reduce risk, shorten downtime, and protect their tenants and assets before disaster strikes.

Your customized EMP includes:

  • Emergency action checklists
  • Utility shut-off maps and building access details
  • Key contact lists, including insurance and emergency services
  • Pre-approved work authorizations and Do-Not-Exceed limits

Annual reviews and updates to keep your plan current

Customer Loyalty Program (CLP)

Enjoy priority service, discounted pricing, and exclusive benefits with our CLP:

  • Free estimates
  • One-time $3,000 credit
  • 24/7 priority access for emergencies
  • Complimentary EMP
  • Pre-authorization for after-hours work

Continuous communication and insurance-ready documentation

Host a Hurricane Preparedness or CLP Lunch & Learn

Want to prepare your property team before the next storm season—or explore how our CLP can save you time and money? Invite us for a Lunch & Learn session at your property. We’ll bring valuable insights, real-world strategies, and the latest in disaster preparedness tools directly to your team—plus a complimentary review of your current emergency plan.

Contact us today to schedule your Lunch & Learn and get your property hurricane-ready.

Relentless Customer Service

Call us today and we'll connect you with a PuroClean franchise owner in your area.

Do you have an emergency plan?

You never know when a property emergency will happen, but with PuroClean’s Emergency Management Process or EMP, you can be ready when it’s presented to you.

An Emergency Management Process Will…

  • Help you create a detailed emergency preparation plan for you and your employees when there are unexpected damages to any of your properties.
  • Reduce liability risks. We identify potential hazards that could lead to future damage and address them or notify you as appropriate.
  • Get you back in business sooner. Having a plan and documentation in place saves time.
  • Improves tenant/property owner satisfaction. At the end of every job, we conduct third-party customer evaluation to ensure the highest level of satisfaction.

Be ready when it counts. This comprehensive plan will provide you with a detailed portfolio including:

  • An Emergency Action Checklist
  • You become a “preferred response” partner
  • Advanced Warning and Emergency Contact Sheet
  • Your personalized portfolio is built including pictures and many other details Power, Water, Gas and other utilities Shut-Off Locations
  • Primary Contact Information including insurance policies, important numbers
  • Pre-approved work authorization and NTE amounts so work doesn’t have to wait and less damage is assumed
  • Local contacts for Fire Department, Insurance Agents, Nearest Hospitals, Security & Power Companies and more.

We build lasting relationships with our clients and provide a one-year guarantee on our workmanship and materials.

Call (954) 233-1100

to speak to a business development specialist or email us at [email protected]

OR, request a sample emergency management process below.

Certified Priority Response

PuroClean’s Certified Priority Response (CPR) Program is designed to help you reduce claim costs and increase satisfaction by employing strict certification standards, clear protocols, and mutually agreed-upon scope pre-approvals.

Our goal is to provide 24/7 easy access, then respond quickly, efficiently, and cost-effectively, every time!

CPR Badge

The CPR Process

  • You can assign a loss electronically or through our National Call Center at 800-775-7876.
  • Every CPR-certified PuroClean office will make contact within 60 minutes or less of assignment notification.
  • A CPR-certified PuroClean Representative will perform an on-site inspection within four hours of assignment notification.
  • A CPR-certified PuroClean Representative will provide an updated status report within 24 hours of site inspection. All reports, readings and real-time data will be obtained through our PuroMetrix™ claims management system.
  • A CPR-certified PuroClean office will transmit a complete package of supporting documentation within 48 hours of job completion.

Priority Response

PuroClean utilizes the full technology suite provided by Next Gear Solutions, which includes job management with PuroLogic; real-time homeowner communication with ProAssist; CRM and growth technology with LuxorCRM, and water mitigation documentation and compliance with MICA; and data analytics with BI Reporting. Adopting the Next Gear technology package creates a cohesive and efficient approach to PuroClean’s job management.

The first notice of loss comes into our National Call Center at (954) 233-1100, is then entered into PuroLogic Admin, and assigned to the closest CPR-certified PuroClean office. The certified PuroClean office then uses PuroLogic desktop and mobile to manage the job throughout its entire lifecycle from first contact with the customer through receipt of final payment. PuroLogic Mobile makes it easy to review upcoming tasks, track equipment, upload photos, and speak notes directly into the job file.

Partner with Experts in Restoration Services

At PuroClean, we take pride in making our partners look good. Our technicians are highly trained and certified, they use state-of-the-art equipment and techniques to effectively remediate property damage. Our many years of experience working with industry leaders like you, help us understand your needs and allow us to provide timely and detailed documentation so you can complete your files seamlessly.

Call (954) 233-1100

to speak to a business development specialist
or email us at [email protected]

PuroClean’s training center, the PuroClean Academy, is one of the most state-of-the-art facilities in the country for our industry. Here, PuroClean franchise owners and their employees have the opportunity to earn certifications from the Institute of Inspection, Cleaning and Restoration Certification (IICRC), the restoration industry’s top standard-writing agency. PuroClean also provides a unique opportunity for insurance companies to train in our facility to ensure their employees and others in the industry receive relevant and up to date hands-on training to better assist their customers.

The PuroClean Academy includes an IICRC-approved Applied Structural Drying (ASD) facility we affectionately call our “Flood House”. It is the focal point of real-life practical instruction. One of only 24 in the world, this is the premier ASD facility in the nation and assists us in providing the highest level of training for our franchise owners.

 

PuroClean Academy Classroom