PuroClean Disaster Restoration About PuroClean Disaster Restoration
We are a family-oriented company that has been in Greenfield, Indiana for over 14 years. Our owner, Benjamin Schwyn, started our company in 2005. Benjamin is passionate about providing “WOW” services to every customer. His knowledge and passion guide our team of caring and skilled individuals.
Our service radius includes the Indianapolis Metro and East Central Indiana. This area includes cities such as Carmel, Fishers, Anderson, Greenfield, and Shelbyville. We care about our communities and their residents, and we work hard to relieve the stress of a property damage situation. We also service areas east and southeast, such as Richmond, Greensburg, Rushville, New Castle, and more.
Call us now at (317) 467-4436 to schedule a visit! We are committed to serving you 24/7.
My customer service philosophies and values include:
Customer-centricity: putting the customer at the center of all business decisions and prioritizing their
needs and satisfaction at every step of the way.
Empathy: centered around understanding and being able to relate to the customer’s perspective and
emotions to provide personalized and effective solutions.
Responsiveness: the ability to promptly address customer inquiries and concerns with clear and helpful
communication.
Authenticity: build trust and credibility with customers through transparency, honesty, and genuine
interactions.
Continuous improvement: striving for ongoing improvement in all aspects of customer service, from
product offerings to employee training and customer feedback analysis.
Proactivity: the ability to anticipate and address potential customer issues or needs before they arise and
take a proactive approach to problem-solving.
Empowerment: giving employees the authority and tools to make decisions and take action that benefits
the customer, fostering a culture of accountability and ownership.
Central Indiana has so much to offer. From the city of Indianapolis and all the things to do and see, to the peaceful life of the rural Indiana landscape. The Indianapolis area is special for so many reasons. We have exciting sports like Colt’s football, Pacer’s basketball, and the Indianapolis 500. We have cultural attractions such as the Indianapolis Museum of Art, the Indiana State Museum, White River State Park, and the Eiteljorg Museum. The world’s largest children’s museum is also in our area!
The surrounding towns each have their unique flavor. From Carmel’s upscale shopping and dining to the Historic towns along US 40 with antiques and local attractions. The small cities like Anderson and Shelbyville have horse racing and many unique components. We would convince someone to move to our area for many reasons! There’s plenty to see and do and the cost of living is low! But the best thing about our area is the people. Hoosier hospitality is not just a catchphrase. It’s who we are!
As a business, we are active in our community, helping homeowners and taking part in local causes and fundraisers. Our employees are active in many local activities. These include bowling, beekeeping, 4-H, and also serving in local church ministries. We are members of the Greenfield Area Chamber of Commerce. We support many local charities such as FUSE Inc, the Hancock County 4-H, the Hancock County Sheriff’s Shop and Deputy Program, as well as the Kenneth Butler Memorial Soup Kitchen. PuroClean Disaster Restoration is also a member of the Central Indiana BBB, MIBOR, Honorable Order of the Blue Goose, BNI, and others.
Our team received the esteemed 2018 PuroClean Franchise of the Year award (see below photo). We received this honor at the PuroClean International Convention, which was held at the Detroit Marriott at the Renaissance Center in Detroit, Michigan on June 2019.
This is the highest honor a PuroClean office can receive. And we came out on top from a list of over 250 PuroClean offices! The award is based on total sales, compliance, growth, and other performance-based criteria. We’re very proud of our efforts to be there for our community when they need us most and are humbled by being named the top PuroClean location of the year!
Our technicians have a passion for what they do and are on call 24/7 for your emergencies. We work hard to keep you informed. PuroClean technicians will call ahead to let you know when they are coming. Our staff also works hand in hand with insurance companies, so you can rest more easily during this stressful time. We understand and will be there to walk you through each step of the way.
Our technicians not only receive on-the-job training, but they also receive special certifications. The most important is from IICRC, an organization that sets the standards for our industry. We want to stay at the top of the field when it comes to our training and certifications.
We have been honored to receive the following awards and certifications...
Our team serves quickly, professionally, ethically and with compassion.
See what we do in our gallery here.
Employees were very professional, organized and responsive to any concerns. Also, found rare coins and immediately gave them to us.
NANCY A.
They did an excellent job while being upfront and honest.
STEVE & LESLEY A.
PuroClean is my Angel sent from Heaven! Every single one of them put their ❤️ and soul into turning my house back into my home! John, Everett, Mariah and the entire crew have touched my heart. [...]
ERMINE LEAVELLE-TUBBS
PuroClean Disaster Restoration