PuroClean of Auburn and Natick is a property damage restoration company that offers many different services to most of Central Massachusetts. We offer services that help to remedy water, fire, mold, or biohazard damage that may have occurred at your home or business. We offer free estimates and are available 24/7 for emergency situations.
What separates PuroClean from our competitors is our dedication to great customer service. In any industry customer service is extremely important, however, when it comes to property damage the stakes get raised a bit higher. Many of our customers are going through their first property damage situation in their home and this can be a very stressful time. Going back and forth with insurance, contractors, and numerous other contacts can make heads spin, to say the least. At PuroClean we try to put ourselves in the shoes of the customer so that we can keep their best interests in mind.
Great customer service for us starts at the first phone call. No matter the time of day or night you will speak to a live person who can assist you with whatever issue you are having. Our staff is always happy to help and try to make a stressful situation much more bearable.
Once we enter the job process, we will maintain communication with anyone that needs to be involved to make the process smooth for everyone. We always recommend asking questions if you have any so that we are always on the same page. Our technicians are all well-trained and are experts in what they do. You can be assured that the team will be taking care of your property with the utmost care.
Upon job completion, we always ask for customer feedback. This has helped us reach and maintain a 5-Star rating on Auburn’s Google listing with over 125 reviews which we are very proud of. To read some of our testimonials you can follow the link at the end of the blog to our Google listing and see what the PuroClean difference is!