Water Damage Restoration in Wilmington

PuroClean of Wilmington, NC takes pride in the ability to respond rapidly to water damage problems and emergencies in Wilmington, NC and surrounding areas. We respect that water damage can be caused by all kinds of events ranging from leaky faucets to something more serious like frozen or burst pipes. Your home is in good hands with our certified and trained technicians. Our goal here at PuroClean of Wilmington, NC is to prevent any further damage and avoid the risk of mold that could impact the structure of your property. Don’t wait to contact us anytime at (910) 793-8586.

Trust PuroClean of Wilmington, NC for your Water Damage Restoration

Our QuickDry systems is designed to dry affected structural materials and contents and in a timely and effective manner can include:

• A thorough assessment and inspection of the structure to determine what’s wet and how wet structural materials and contents are with infrared cameras and moisture meters.
• The removal of standing water.
• The application of specialized drying equipment.
• Daily inspections and monitoring until materials have reached their pre-loss condition and established drying goals.

The Water Removal Process: The PuroClean of Wilmington, NC has IICRC certified technicians that will ensure the visible and invisible water damage is restored, while being respectful of your property and belongings.

Mold and Odor Removal: Water losses not handled and dried down quickly can lead to additional damage such as microbial growth, as well as cause structural components to lose their integrity, possibly impact indoor air quality, and may ultimately result in compromised occupant health issues to develop. PuroClean’s IICRC certified technicians follow industry best practices to properly remediate mold that has infected and/or damaged and return the property to a pre-loss condition. Once a scope of remediation and repair has been established, they will implement engineering controls and containment to prevent cross-contamination to unaffected areas of a building utilizing negative pressure with HEPA air filtration devices. A remediation protocol is developed to remove contaminants by:

• The removal of compromised materials and contents per industry standards.
• A thorough cleaning using HEPA air filter devices and HEPA vacuums.
• A thorough cleaning of all surfaces with cleaning solutions that can include EPA registered disinfectants, followed by another HEPA vacuuming of all surfaces.

Many people use bleach to clean mold; however, this is an ineffective method as bleach does not kill the spores; it only bleaches them. PuroClean’s goal is to return your property to a safe and clean condition.

Odors are an indicator that something could still be wet. If something has a musty pungent odor it can indicate microbial issues that can create MVOC’s (microbial volatile organic compounds) and can cause health related issues. PuroClean’s approach is to follow industry standards to develop the right scope of repair for your business or home, which includes employing specialized equipment, cleaning practices, followed by recommending a clearance test to ensure your property has reached the desired goal.

Ongoing Communication: We will work with you and your insurance provider throughout the Wilmington, NC water damage repair process, to ensure you both know what is transpiring, what you can expect and what you can do. At PuroClean of Wilmington, NC, we strive to be transparent to ensure all parties know what’s happening and can make confident decisions.

It is our goal to assist you with as much compassion and minimal disruption to your everyday routine, because we respect the trauma you are experiencing. PuroClean of Wilmington, NC can be trusted to respond to your Wilmington, NC water damage emergency urgently and sensitively 24 hours a day, 7 days a week, and to act with professional speed and care to restore your home or property.

We will consistently stay in contact with you and your insurance agent throughout the entire process to keep you updated on our progress. Our advanced cleaning equipment is used by our certified technicians to accurately measure the extent of water damage and completely restore your property by removing visible and invisible water damage.

PuroClean Emergency Flood and Related Water Damage Repair Services in Wilmington, NC

The Water Damage Assessment:

• Our technicians will first conduct a thorough assessment, perform daily inspections and monitoring to develop drying strategies and answer: What’s wet, how wet is it, is it drying, and has it reached its dry standard.
• The assessment helps determine what damaged material may need to be removed due to structural integrity issues, damage not restorable, or contamination. Our goal is to dry all materials such as drywall, wood, carpet and padding, baseboards, furniture, insulation, furniture, upholstery, and more, providing they are not contaminated, or structurally compromised according to industry standards.

Wilmington, NC Emergency Water Extraction

To remove the standing water from your affected area, we start by using strategically located specially designed water removing equipment that expeditiously eliminates the water.

• After the water has been removed, any affected structures and property are removed to be stored or thrown away. This first step happens right away and is performed using our advanced pumping machines. Our technicians start water removal immediately using our high tech commercial water pump machines. Upon completion of the water removal procedure, PuroClean will remove all affected structures and/or belongings whether they are to be stored or discarded.
• After the water is completely removed from your property, the equipment will be removed, and the displaced water will be discarded at an environmentally safe location.

Drying & Dehumidification

Areas needing dried and dehumidified are marked, isolated and prepped to be our focus for drying and dehumidification.

1. This procedure calls for all belongings to be relocated to thoroughly complete the water removal.
2. When ready, the PuroClean professional will place air moving machines around the affected premises. Please note that these machines are loud. The air movers will be focusing on areas of the house or business that contain moisture to displace any trapped water.
3. During our dehumidification process, the water is pulled into the air by the air movers, which are specially designed to increase evaporation in the given space and create airflow so dehumidifiers can be most effective. PuroClean technicians dispose of all the excess water in a different location.
4. PuroClean technicians will put back any moved property to their original location once moisture levels return to normal. The technicians monitor the humidity levels closely during this drying process to make sure that proper drying is taking place.

Final Cleaning Processes

Odors can form in a carpet that has been water damaged very easily due to soils and potentially from other issues such as mildew and may spread beyond the affected area to your entire home or business. PuroClean’s professional process of cleaning, deodorizing and spot removal will safely and effectively remove soils and organics that are odor-causing.

• Our technicians will begin with a complete inspection and dry vacuuming of your carpet.
• To properly repair the affected carpet, where needed, your furniture may require repositioning.
• Pre-treatments may be required for heavily soiled areas, spots, or pet odors.
• Post cleaning treatments can include textile or fiber protection, the cleaning of hard surfaces and contents that can help protect and prolong the value of your property.

Wilmington, NC Water Damage Do’s and Don’ts

Although the repair of water damage in Wilmington, NC is a high priority, safety of our customers and technicians is our most important goal. The following tips will help reduce risk of suffering setbacks due to a heavy rain, flood, roof leaks or faulty plumbing or AC units; regardless of whether you are mitigating or restoring water damage.

To Do:

• Shut off the main water supply: Turn off your home’s water supply. You may need to call a plumber for repairs.
• Be Cautious: Due to wet floors, make sure to watch your step. Also, watch for trip and fall hazards and for exposed electrical wires.
• Remove Excess Water: Mop up as much water as possible. In cool weather, open windows to speed drying; in hot weather, if safe, switch on your A/C.
• Upholstery should be propped up: Any loose cushions and upholstered furniture should be propped up in a dry place.
• Deal with Area Rugs and Obstacles: Remove any area rugs and pick up all items that are sitting on the floor.
• Dry Storage Containers: Please open and dry all of your wet storage containers, bins, or suitcases. If possible, have them dry in the sun.
• Protect Your Valuables: Paintings, artwork, and any other valuables should be moved to a safe, dry place.
• Dry Wet Clothing: Quickly dry any damp clothes. Hang leather goods and furs to dry at room temperature.
• Protect Furniture: Place tinfoil or plastic wrap underneath furniture legs on wet carpeting. Open (but do not force) drawers and cabinet doors to dry out the inside.
• Contact PuroClean ASAP: Call PuroClean of Wilmington, NC. Experienced technicians highly trained in Wilmington, NC water damage are ready and waiting to come to you.

What Not To Do:

• DON’T VACUUM: You should not use a traditional household vacuum cleaner. Only use a wet vac, the type specifically designed to handle water.
• Do not touch electrical outlets: Leave cords alone. If it is plugged in, leave it and if it is not plugged in, leave it be. Do not touch any cords at all.
• DO NOT USE APPLIANCES: DO NOT USE TVs, radios, computers, ceiling fans, or any other electrical appliances while you are standing on wet carpets or floors, particularly tile or concrete floors.
• Do not let it get too warm: Try to keep wet areas as cool as possible because hot, moist areas increase mold growth

Our Frequently Asked Questions

Below are the questions typically asked by our PuroClean customers:

What happens if I have a flood late at night and need assistance?

We at PuroClean of Wilmington, NC are open 24 hours a day, seven days a week, and will respond to your call for assistance at any time and on any day. We restore your property as if it were our own and will ensure the damage will be in a better state than it originally was. Call us now at (910) 793-8586.

What do I need to do to get a free estimate, or how much does it cost?

Call us now at (910) 793-8586 for a free estimate of our water damage services.

Does homeowners insurance cover flooding or water damage? Do you work with insurance companies to minimize the cost and hassle?

Homeowners insurance provides coverage for sudden and accidental damage (such as water heater ruptures or pipe bursts). However, flood damage, no matter the water source, is NOT covered by standard homeowners policies. Also, a standard homeowners insurance policy will not cover water damage that results from a lack of maintenance.