When Erik came to our house to provide an estimate, he was a true professional and extremely honest - that made us decide to choose PuroClean of Natick for our work. Erik and Tyson were the consumate professionals. They talked us through each step of the process, and they did what they say they would do!" They were careful, and CLEAN when working in my home. I strongly recommend them for their service."
"Had a small sewer back up due to a failed main drain, luckily it was caught and time and replaced. So now, it was clean up time. I called servpro, who never called me back, I called service master restore, who gave me a quote for almost 10x what PuroClean did, and of course, I called PuroClean. PuroClean not only was SOOOOO responsive, but booked on my schedule, came and went ABOVE & BEYOND the scope of work, and was just overall a pleasure to do business with. I know who / where I will be calling & going for all future problems ( if any ) I have for my personal home, my investment properties, and ALL of my real estate customers. Slam dunk from this company, Kudos to Erik & his entire rock star team. 100 stars, and HIGHLY recommend to friends / family, or anyone with a roof."
"They came on short notice, did excellent work, cleaned up left. Great and the price was also great."
I contacted PuroClean to address a broken pipe and flooding in my 79 year old Mom's basement. It was a major mess due to previous water damage and vast amounts of clutter and valuable items. Existing mold and the compounding effect of this event was creating a very real and major health issue. It was quite overwhelming and emotional for my mother and our family considering the amount of damage and losses. Erik and his team were there the day of the incident and then before 8am the next day to take care of the clean up. Erik was a personification of the utmost client/customer service. Extremely responsive, he took ownership and leadership of the situation, and most of all the empathy he was able to exhibit throughout the process was extremely comforting for my mother and family. I have been in client service myself for over 20 years and I wish all of my teams operated like Erik. I cannot say enough great things. thank you Erik, for everything.