Restoration Partnerships for Insurance, TPAs & Commercial Clients

National Reach. Clear Documentation. Reliable Outcomes.

PuroClean team member hosting a meeting for restpration partnerships for Insurance, TPAs & Commercial Clients

With national reach and local execution, we bring consistency, compliance, and confidence to every loss—because partnership is more than service; it’s shared accountability.

PuroClean partners with insurance carriers, third-party administrators (TPAs), and commercial organizations nationwide to deliver fully documented, audit-ready restoration services.

Whether managing property claims, TPA networks, or multi-site portfolios, PuroClean brings reliability, transparency, and speed to every partnership.

Our teams operate under one standardized restoration framework, emphasizing quality assurance, compliance, and communication. We combine local response with national oversight to help partners protect their brand reputation and policyholder experience across every market.

Learn More About PuroClean’s Business Development Team

Billy May began his career with PuroClean in 2010 and by 2017, he expanded his leadership responsibilities, taking on management of key accounts, where he was instrumental in enhancing client satisfaction and program efficiency.

His role later advanced to leading national commercial relationships. With more than a decade of experience in program management, client relations, and business development, May has played a vital role in driving growth, building strategic partnerships, and reinforcing PuroClean’s reputation as a World-Class Brand.

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Beverly Strahler is a seasoned sales leader with over 20 years of experience advancing growth for insurance, technology, and restoration organizations.

Her background in national sales leadership, enterprise SaaS, and carrier relationship management positions her as a trusted strategist in the commercial and residential property damage restoration spaces.

Known for her hands-on approach and ability to unite people and ideas, she continues to strengthen PuroClean’s reputation as a leader in restoration partnerships.

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Elizabeth Evans is a results-driven sales professional with more than 20 years of experience spanning restoration, technology, and consumer service industries.

Holding IICRC WRT and ASD certifications, she combines technical expertise with consultative sales strategy.

Evans excels at developing client partnerships, supporting Franchise Owners, and designing training programs that drive sustained business growth. Her proven ability to build relationships in restoration and insurance networks makes her a key contributor to PuroClean’s expanding national presence.

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Why Leading Carriers, TPAs, and Commercial Partners Trust PuroClean

From the first notice of loss (FNOL) to job closeout, our teams provide a structured process, measurable performance metrics, and reliable communication that protect your brand and policyholder experience.

Read more to discover how PuroClean partners with insurance carriers and restoration professionals to streamline claims, reduce costs, and deliver faster, higher-quality property recovery solutions.

Built for Trust, Security, and Accountability

PuroClean is Proud to be SOC 2 Compliant

PuroClean’s SOC 2® compliance demonstrates that our systems and processes meet rigorous standards for data security, availability, and operational controls. For insurance carriers, TPAs, and commercial clients, this means working with a restoration network that treats data protection, system reliability, and internal accountability as non-negotiable requirements.

Restoration partnerships involve sensitive information, including claim data, customer details, documentation files, and system integrations. Our SOC 2 compliance confirms that this information is handled through controlled access, monitored systems, and documented procedures designed to reduce risk and support audit readiness. SOC 2 compliance translates into confidence, so partnerships are built on trust from day one.

Serving Clients Nationwide

We deliver standardized, defensible documentation that meets or exceeds carrier standards. Our teams mobilize quickly, maintain full transparency, and ensure every job file is complete—reducing re-inspections and speeding approvals.

We provide predictability and accountability. Every job includes verified moisture readings, scope validation, and daily status updates to keep communication clear and cycle times short.

We operate with speed and precision to minimize operational downtime. Our certified teams confirm all scopes against the highest standards, and our communication cadence ensures your operations remain uninterrupted from first notice of loss to closeout.

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Partnerships That Perform: Built for Consistency, Compliance & Communication

National Alignment

Nationwide coverage with standardized procedures ensures every project meets your operational and compliance requirements—no matter the location. Our unified approach delivers the same quality of service across markets, ensuring seamless coordination for carriers, TPAs, and commercial partners alike.

Documentation Discipline

Every file includes readings, moisture maps, photos, and signatures—fully packaged for carrier or TPA audit. Each submission is validated for completeness, helping partners achieve faster approvals and reduce re-inspections while maintaining program compliance.

Transparent Communication

Our daily status cadence provides a single point of contact, consistent updates, and clear escalation paths. This structure keeps claims moving efficiently, strengthens accountability, and gives partners visibility into each project’s progress from start to close.

Testimonials

“We had to get a cleaning for a medical emergency and I was able to contact PuroClean at 6 in the morning on a Sunday. He was so responsive and was able to come in less than an hour and was very thorough and did an excellent job. We are so grateful to have had that help on what was a already difficult day. Thank you for being there for us and being so professional, compassionate, and kind.”

Sunila F. – Fairfield, CT

“This company was recommended by my insurance company, and overall, I had a pleasant experience. The technician was professional and always gave an hour’s notice before arriving. Joanne was very friendly and kept me updated on the project. They answered all my questions, and they made my kitchen leak situation quick and easy!”

Trevor Fredin – Plant City, FL

“I have nothing but positive things to say about my experience with PuroClean. This is the first insurance claim we’d ever filed, so tensions were high and we had several questions along the way. Gage did an incredible job of keeping us informed and guiding us through the process. PuroClean as a whole assisted in making this as stress-free as possible. PuroClean stepped in to answer questions and even worked with the Insurance company on my behalf! 10/10 would recommend to a friend.”

Brad Kaufman – Normal, IL

“Javier and his team were here soon after I talked to my insurance agent. They were very polite, well spoken, and professional. They explained everything that they needed to do. They all had a good sense of humor, also. I felt very comfortable with them and very satisfied with the work they did.”

Lenore Arena – Bradenton, FL

“My insurance company sent Carlos from PuroClean to dry leaky ceilings. He is very organized, easy to communicate with, and prompt. We highly recommend Carlos and his team to take care of your moisture issues. Satisfaction guaranteed!”

Leslie Freed – Hollywood, FL

“PuroClean responded immediately after they received a call from our insurance company. The team lead was on-site daily. He kept us informed, working diligently to resolve our issue. He was knowledgeable and proactive every step of the way. During the process, several members of the management team came by to introduce themselves and informed us of the whole process, and made themselves available for any concerns, which was much appreciated.”

Keith Harmon – San Antonio, TX

“I am a new PuroClean franchise owner in San Diego and the support from the staff at the corporate office has been amazing ”

Tyrone T. – San Diego, CA

“When we had flood damage in multiple rooms upstairs and in our basement, the PuroClean team, including Mark and Duke, was very responsive, came quickly, and were friendly, professional and knowledgeable, and worked with us to get rid of the flood damage quickly and efficiently. They also worked with our home insurance company directly so that we didn’t have to worry about it, which was a huge relief for us during a stressful time.”

Jenn D. – Auburn, MA

“We had to get a cleaning for a medical emergency and I was able to contact PuroClean at 6 in the morning on a Sunday. He was so responsive and was able to come in less than an hour and was very thorough and did an excellent job. We are so grateful to have had that help on what was a already difficult day. Thank you for being there for us and being so professional, compassionate, and kind.”

Sunila F. – Fairfield, CT

“This company was recommended by my insurance company, and overall, I had a pleasant experience. The technician was professional and always gave an hour’s notice before arriving. Joanne was very friendly and kept me updated on the project. They answered all my questions, and they made my kitchen leak situation quick and easy!”

Trevor Fredin – Plant City, FL
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Certified Priority Response

PuroClean’s Certified Priority Response (CPR) Program is designed to help you reduce claim costs and increase satisfaction by employing strict certification standards, clear protocols, and mutually agreed-upon scope pre-approvals.

Our goal is to provide 24/7 easy access, then respond quickly, efficiently, and cost-effectively, every time!

Why The CPR Process Sets PuroClean Apart

  • Insurance companies that partner with PuroClean can assign a loss electronically or through our National Call Center at 800-775-7876.
  • Every CPR-certified PuroClean office will make contact within 60 minutes or less of assignment notification.
  • A CPR-certified PuroClean Representative will perform an on-site inspection within four hours of assignment notification.
  • A CPR-certified PuroClean Representative will provide an updated status report within 24 hours of site inspection. All reports, readings, and real-time data will be obtained through our PuroLogic claims management system.
  • A CPR-certified PuroClean office will transmit a complete package of supporting documentation within 48 hours of job completion.

Frequently Asked Questions

Our average response time is 2–4 hours from FNOL in metro areas. During CAT events, surge capacity plans are published daily, with updates shared directly with carrier and TPA teams.

Every job includes a complete file package—photos, readings, scope notes, and signatures—verified to the highest standards and aligned with your program’s audit requirements.

Yes. We operate a unified framework for carriers, TPAs, and commercial clients, offering standardized documentation, communication cadence, and national coordination through our Business Development Team.

Our teams in the field verify every scope and reading against the IICRC and program standards. QA checklists are logged, and all documentation is reviewed before closeout to ensure consistency and compliance.

Still have questions? Explore more FAQs