PuroClean Website Terms and Conditions
Effective Date: October 26, 2026
1. Acceptance
These Terms and Conditions (“Terms”) govern your use of www.puroclean.com and related pages (the “Site”), operated by PuroSystems, LLC d/b/a PuroClean (“PuroClean,” “we,” or “us”). By using the Site, you agree to these Terms and our Privacy Policy. If you do not agree, do not use the Site.
2. Independent Franchises
Each PuroClean franchise is independently owned and operated. Restoration services are provided by the franchise, under its own agreement with you. Unless PuroClean is expressly a party to that agreement, PuroClean is not responsible for services a franchise provides. Requests submitted through the Site may be routed to the franchise serving your area.
3. Franchise Information Is Not an Offer
This website is for informational purposes only and is not an offer to sell, or the solicitation of an offer to buy, a franchise. An offer can be made only through a Franchise Disclosure Document. The following states regulate the offer and sale of franchises: California, Hawaii, Illinois, Indiana, Maryland, Michigan, Minnesota, New York, North Dakota, Rhode Island, South Dakota, Virginia, Washington, and Wisconsin. If you reside in, or wish to locate a franchise in, one of these states, we will not offer you a franchise until we have complied with that state’s registration and disclosure requirements. Franchises are offered by PuroSystems, LLC, 6001 Hiatus Road, Suite 13, Tamarac, FL 33321.
4. Use of the Site
You agree not to:
- Use the Site for any unlawful purpose
- Submit false information or information about another person without authorization
- Interfere with the Site’s security or operation, or introduce malicious code
- Scrape, data-mine, or copy Site content by automated means without our written consent
- Impersonate any person or misrepresent your affiliation
5. Intellectual Property
The Site and its content, including the PuroClean® and Purofirst® names, logos, text, graphics, and images, are owned by or licensed to PuroClean. They are protected by intellectual property laws. You may view the Site for personal, noncommercial use only. Any other use requires our written permission.
6. Submissions
If you send us feedback or suggestions, we may use them without obligation to you.
7. Disclaimers
The Site and its content are provided “as is” and “as available.” Site content is for general information only and is not professional advice about your property. To the fullest extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Site will be uninterrupted, error-free, or free of harmful components.
8. Limitation of Liability
To the fullest extent permitted by law, PuroClean and its affiliates, officers, employees, and agents will not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Site. Our total liability for any claim about the Site will not exceed $100.
9. Messaging Terms and Conditions (SMS/MMS)
Program. By opting in, you agree to receive automated text messages from PuroClean at the mobile number you provided. These may include service and order updates, appointment reminders, customer care messages, and promotional or marketing offers.
Frequency and charges. Message frequency varies. Message and data rates may apply. Contact your wireless carrier for details about your plan.
Consent. Consent to receive marketing texts is not a condition of any purchase.
Help. Reply HELP for help, email [email protected], or call 800-775-7876.
Opt-out. Reply STOP to cancel at any time. You may also opt out by emailing [email protected] or calling 800-775-7876. After you opt out, you may receive one message confirming your request, and then no further messages unless you opt in again.
Carriers. Wireless carriers are not liable for delayed or undelivered messages.
Your number. You represent that you are the account holder or authorized user of the mobile number you provide. You agree to tell us if you change or give up that number.
Privacy. Our Privacy Policy governs our use of your information. We do not share mobile opt-in data or consent with third parties or affiliates for marketing or promotional purposes.
10. Indemnification
You agree to indemnify and hold harmless PuroClean and its affiliates from claims arising from your misuse of the Site or your violation of these Terms.
11. Governing Law and Venue
Florida law governs these Terms, without regard to conflict-of-law rules. Subject to Section 12, any dispute will be brought exclusively in the state or federal courts located in Broward County, Florida.
12. Arbitration and Class Action Waiver
Any dispute arising from these Terms or the Site, including text messages, will be resolved by binding individual arbitration under the Consumer Arbitration Rules of the American Arbitration Association. Either party may bring an individual claim in small claims court. You and PuroClean waive any right to a jury trial or to take part in a class or representative action. You may opt out of this Section by emailing [email protected] within 30 days after you first accept these Terms.
13. Changes and General Terms
We may update these Terms by posting a revised version with a new Effective Date. If any provision is unenforceable, the rest remain in effect. Our failure to enforce a provision is not a waiver.
14. Contact
PuroSystems, LLC d/b/a PuroClean, 6001 Hiatus Road, Suite 13, Tamarac, Florida 33321. [email protected] | 800-775-7876
