Is Hiring a Restoration Company Necessary?

When a flood, fire, or other property disaster strikes, uncertainty sets in fast. Many property owners wonder whether they truly need a professional restoration company or if a general contractor, or even a DIY approach, will suffice. In reality, improper or delayed restoration can lead to long-term structural damage, health risks, and higher costs.

Hiring a qualified restoration company ensures your property is repaired correctly, safely, and efficiently. Below, we explain when and why a restoration company is necessary, the services they provide, and how to choose the right company after property damage.

What Does a Restoration Company Do?

A restoration company specializes in returning homes and businesses to their pre-loss condition after damage caused by water, fire, smoke, mold, or biohazards. Upon arrival, trained technicians assess the situation, identify safety risks, and begin immediate mitigation to prevent further damage.

Typical restoration services include:

• Structural drying and moisture removal
• Smoke and odor elimination
• Mold remediation and containment
• Biohazard cleanup and sanitization
• Selective demolition and reconstruction
• Contents cleaning, pack-out, and storage
• Coordination with insurance providers

Unlike general contractors, restoration professionals are trained to handle time-sensitive, hazardous, and regulated situations using specialized equipment and industry-approved protocols.

Common Types of Property Damage That Require Restoration

There are many different responsibilities that a restoration company undertakes. They may go to a residence or a business location, for example, to assess the damage caused by water or fire. Upon arrival, they get to work evaluating the property’s immediate needs and begin repair work, such as structural drying, smoke odor removal, and carpentry restoration projects. In addition, they specialize in removing hazardous material that is unsafe for humans and animals alike after a repair is complete.

There are many factors that can result in property damage. While a home is susceptible to damages big and small, there are typically four main categories that warrant a business to contact a restoration service: fire damage, water damage, mold remediation, and biohazard cleanup. 

Water Damage Restoration

When it comes to water damage, time is of the essence. If left alone, water can lead to mold growth within a matter of hours. Furthermore, if moisture from the house isn’t removed in a timely manner, water stains could become permanent, ruining expensive hardwood floors and potentially leading to future problems.

Water damage can be caused by anything, from faulty plumbing work to storm damage. Water is especially challenging because what may initially appear to be a small leak can rapidly evolve into something more significant and costlier. 

PuroClean’s water damage experts can be dispatched to your home or business as soon as possible. We arrive with the necessary tools and equipment that will mitigate the damage, dry floors, and restore the water-damaged property. A swift response is vital to minimize the damage. When hiring a restoration company, finding one that responds efficiently and instantly can be the difference between a simple, drying job and a large-scale endeavor. 

Fire and Smoke Damage Restoration

The aftermath of fire damage can be extremely dangerous to the home and its occupants. Household items and furniture could potentially be salvaged by a knowledgeable professional, but each item must be inspected thoroughly. A fire can produce toxic chemicals and odors that linger long after the flames have been extinguished. 

After the fire department has put out the fire, immediately contacting a restoration company to come to your property is essential. They have the knowledge and equipment to restore the premises to its pre-loss condition and can eliminate foul odor. An air scrubber can be used to remove all toxins, particles, and remaining smoke fumes that are harmful if inhaled. 

Electricity can be incredibly dangerous if the proper precautions aren’t taken during the restoration process. There is a greater risk of electrocutions, shocks, or perhaps another fire if professionals aren’t handling the electrical repairs on your property. Do not attempt to handle electrical wires yourself!  

Mold Remediation

If there’s something that you should never try and fix on your own, it’s mold issues, , it is much better to contact restoration specialists for this. Mold is extremely dangerous and can cause a wide range of health problems, such as respiratory illnesses and skin infections. 

Mold is also bad for your home’s health. If left alone, it will grow exponentially and can lead to serious structural damage, such as rotting wood and weak ceilings. Some mold species can emit mycotoxins that can be harmful or even fatal to humans, especially those with asthma or other respiratory conditions.

Even though mold isn’t always visible, it can still have the same negative effects on people and property. A restoration company, like PuroClean, can properly locate and remediate the mold and take steps to help prevent regrowth. At PuroClean, we are extremely knowledgeable about mold and have state-of-the-art equipment to locate hidden mold.

Biohazard Cleanup

Biohazard cleanup is a specialized service that addresses the safe removal and disposal of biological hazards. These hazards, including blood, vomit, feces, and other bodily fluids, can harbor harmful pathogens and pose significant health risks. Such situations can arise from various incidents, such as crime scenes, hoarding situations, sewage spills, or even unattended deaths.

Property restoration companies specializing in biohazard cleanup employ trained professionals equipped to handle these sensitive situations. These technicians follow stringent protocols, utilizing personal protective equipment (PPE) and specialized cleaning agents to ensure thorough decontamination.

They meticulously remove all hazardous materials, adhering to strict regulations for safe disposal. This meticulous approach not only restores the affected area to a safe condition but also provides peace of mind by minimizing the risk of disease transmission.

How to Choose the Right Restoration Company After Property Damage

Some companies may claim to be qualified to handle the repairs, but in reality, they lack the experience or expertise to do the job correctly. To protect yourself from unqualified companies, here are a few tips to help you find a company that will provide the best possible service. 

Is the Company Licensed and Bonded?

When you’re hiring a cleaning or restoration company, the first thing you should ask is if they’re licensed and bonded. This will protect you in case any damage might occur during restoration work. Check if the company is certified by the Institute of Inspection, Cleaning, and Restoration Certification (IICRC). This organization requires its members to adhere to strict standards of practice, so you can be confident that your home is in good hands.

Ask for References

One way to vet their references is to ask for a list of past clients. Doing so can give homeowners an idea of their past work. You may also want to see if they have any photos of previous projects, which can better indicate their work quality.

Is the Company Available at All Times?

The best companies will be available 24 hours a day, seven days a week. Their technicians can handle any size of cleanup or restoration job anytime. When you call, confirm that the company can send a team to your location quickly to inspect the damage and get started. The sooner the cleanup and restoration process begins, the likelier they can restore your property. They’ll work with you to assess the damage, develop a repair plan, and provide round-the-clock customer support.

Get a Detailed Estimate on the Cost and Timeline

A detailed estimate will break down the costs, the payment schedule, and the projected completion date for the job. Be sure to get an estimate in writing before hiring a company. Ensure that it includes all necessary materials, labor, and equipment charges. Ask questions if anything is unclear.

Ask About Their Pack-Out Process

One important thing to look for is a company that is upfront about its pack-out process. Some companies will try to downplay the importance of this step, but it is essential to ensure that your belongings are adequately protected during the cleaning and restoration process. A good pack-out process will involve carefully wrapping and labeling your belongings for proper sorting and cataloging. The company should also have a secure storage facility where they will keep your belongings until the restoration process is complete.

Does the Company Offer Insurance Claim Assistance?

Filing an insurance claim can be a complex and time-consuming process. If you’re unfamiliar with the procedure, it’s best to ask your company if they can help guide you through the process. Many have experience dealing with an insurance company and can help you get the necessary coverage. Additionally, they may be able to negotiate a discounted rate on your behalf. If you’re facing a large cleanup bill, don’t hesitate to ask for assistance with your insurance claim.

Be Alert for Scams

The Institute for Inspection, Cleaning, and Restoration Certification (IICRC) advises consumers to be wary of scammers who contact them after a property disaster, such as a fire or flood. The restoration industry is filled with dishonest people who take advantage of those during an overwhelming situation. These criminals often pose as cleaning or restoration technicians and offer their services at an inflated price. The IICRC has compiled a list of red flags to watch out for when hiring a restoration company:

• They offer to do the work without first conducting an inspection. Note that cleaning and restoration companies give a free quote. 
• They do not have the proper credentials or insurance.
• They demand payment up front before any work is done.
• They pressure you to sign a contract immediately.
• They may offer a discount if you pay in cash.

If you encounter anything suspicious, it’s best to steer clear and find someone else to do the job. Be sure to research thoroughly. Don’t let yourself get scammed after a property disaster. Hire a reputable and trustworthy company that will do the job right.

When Should I Contact a Restoration Company?

It is strongly recommended that you do not attempt to clean and/or repair any damage brought on by water, fire, mold, or chemicals. To avoid stress and possible health risks, it’s best to contact a professional restoration company immediately. They can mobilize a team that can quickly assess and respond to your emergency. 

Working with a team that is available 24/7 will give you peace of mind knowing that they are just a phone call away whenever disaster strikes. Another benefit to hiring a property restoration company is we work with your insurance company, insurance provider, or insurance agent to make sure everything is handled properly for you.

Call PuroClean Today for All Your Restoration Needs!

PuroClean’s property restoration experts are available 24/7 to help with water damage, fire and smoke damage, mold remediation, biohazard cleanup, and more. Known as The Paramedics of Property Damage®, we respond quickly when it matters most.

We serve both residential and commercial properties and work closely with insurance providers to make the restoration process as smooth as possible. When your property is on the line, choose an established restoration company you can trust.

Call us at (800) 775-7876 or visit our website to get connected with your local PuroClean office today.

Summary

• Professional restoration company: Property damage from water, fire, mold, or biohazards should be handled by trained restoration professionals, not a general contractor or DIY approach.
• Restoration expertise: Restoration companies are trained to respond quickly, prevent secondary damage, and restore properties to safe, pre-loss conditions.
• Restoration services: Common services include water damage mitigation, fire and smoke restoration, mold remediation, biohazard cleanup, and reconstruction.
• Emergency response time: Fast response is critical; delays can lead to mold growth, structural damage, health risks, and higher repair costs.
• Certified restoration professionals: Qualified restoration companies are licensed, insured, and often IICRC-certified, ensuring work meets industry standards.
• Insurance claim assistance: Many restoration companies help with insurance claims, reducing stress and avoiding costly paperwork mistakes.
• Restoration company scams: Homeowners should be cautious of scams and avoid companies that demand upfront payment or skip inspections.
• 24/7 restoration services: Choosing an emergency restoration provider available around the clock improves outcomes and shortens recovery time.

FAQs

1. When should I call a restoration company after property damage?

You should contact a restoration company immediately after water intrusion, fire damage, visible or suspected mold, or biohazard contamination. Early response helps prevent further damage and reduces restoration costs.

2. Can a general contractor handle restoration work?

General contractors typically lack the specialized training, equipment, and certifications required for water, fire, mold, or biohazard restoration. Restoration companies are specifically trained to handle hazardous and time-sensitive situations safely.

3. How fast can mold start growing after water damage?

Mold can begin growing within 24–48 hours after water exposure. That’s why rapid water extraction and drying by a restoration professional is critical.

4. Will a restoration company work with my insurance provider?

Yes. Many restoration companies assist with insurance claims, documentation, and communication with adjusters to help ensure the process runs smoothly and correctly.

5. How do I know if a restoration company is reputable?

Look for proper licensing, insurance, IICRC certification, 24/7 availability, written estimates, and positive references. Avoid companies that pressure you to sign immediately or demand full payment up front.