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Disasters FAQs

Frequently Asked Questions

Water damage can occur after natural disasters, such as thunderstorms or hurricanes that cause flooding, from pipe bursts, appliance malfunctions, roof leaks, foundation leaks, septic tank overflows, poor drainage, and more. Flash flooding, pipe bursts, and sewage backups are especially dangerous as they can produce several inches of water in less than a day.

Every insurance policy is different. You should contact your broker/agent or your insurance company to determine the amount of coverage that you have.

There are many variables that determine whether a flooded home can be saved: the amount of water is one, even more important is the amount of time the water was in/around the home. Every situation is different!

First, contact a water-damage restoration company, such as PuroClean, as soon as possible. Don’t wait, as water can cause mold and irremediable damage to the wood, walls, and carpet in your home. Then, contact your insurance company to start the claim process. If safe, shut off the utilities in your home to avoid further damage. Don’t enter your home if it has suffered structural damage. Don’t walk through floodwater if electricity hasn’t been turned off, and avoid contaminants.

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