PuroClean Restoration Services is a family-owned and operated business, with its primary office and warehouse located in Martinsville, Virginia. Our owner, Frank Taylor, was born and raised in Martinsville, Virginia. After attending George Mason University, he returned to Martinsville, married in 1982, and started a family in 1989. Together, he and his wife, Mary started our PuroClean in January of 2009.
Frank’s experience began in the insurance business after college, where he sold property and casualty insurance, as well as life and disability income insurance. In 1992, he entered the NASCAR apparel business by accepting a position as National Accounts Manager with a prominent NASCAR licensee. After 15 years, he wanted to open his own business; after researching franchises, he concluded that PuroClean was an excellent fit for his customer service and marketing skills.
Our office is able to mitigate any size job that we are called upon to save. We worked closely with the home or business owner as well as the insurance adjuster to insure a proper scope of work and we do our best to complete the job in a timely matter. Communication is the key and our customer service is superior.
When our office first receives a call, we put our customers at ease by reassuring them that everything will be okay. In most instances, this call is the first time damage has occurred to their home, which is their most valuable asset. We obtain as much information about the loss as possible, including where the damage is, what the flooring is, any crawl spaces, and so forth. We understand and solve the problem, whether it is water, fire, or mold damage.
Our primary service area is a 60-mile radius around Martinsville, VA; that includes Greensboro, North Carolina to south Roanoke, VA. To the east, Danville, VA and to the west, the Stuart / Meadows of Dan area in the beautiful Blue Ridge Mountains. We like to say Southside VA / North Central NC is our area. We actually have equipment positioned in both Danville, VA and Greensboro, NC for a quicker response to any area.
We tell our customers not to put themselves in danger or lift anything heavy. Sometimes, we advise the customer to wait until we investigate to file a claim, depending on the situation. Upon arrival, usually between one to two hours after the call, we access and inform the homeowner of our process: extraction, necessary tear out, and then the drying process in a water loss or the cleaning process in a fire loss. At the end of the day, we schedule follow-up appointments to check our moisture readings and make sure our equipment is positioned correctly to insure the fastest drying solution possible. When the job is complete, we check back to make sure there is nothing else our customers need and to be sure they are 100% satisfied.
We service our area 24 hours a day and 7 days a week. Give us a call now at 276-666-3030 or 434-879-7876 in the Danville area to schedule a visit. In North Carolina call 336-500-7514 for service.
PuroClean has also allowed Frank to share his passion of service with the community he loves. He says, “First of all, it’s my home town and I am proud to still call it home. It’s small and hard to walk down the street without seeing someone you know. Many of our customers are friends in need or have been referred by a friend.”
Since our owner Frank was born and raised in the area our office has strong ties to the community. Frank’s parents owned three successful grocery stores in Martinsville and Collinsville, where he worked in high school and summers during college. Back in the day, he remembers, Martinsville was progressive and thrived with the many manufacturing plants and was known as a major textile and furniture producing area. Although the population has decreased in recent years, it continues to be a great place to work and raise a family. There is a tremendous sense of community to make it even better. In addition, the location is great: close to the mountains and less than five hours to the beach. Frank is involved in his church, where he has served as a deacon, serves as an usher, and is a valuable member of various committees. Frank has also coached and sponsored youth soccer, paying service forward to the next generation of proud Virginians.
Our entire staff loves the area and loves serving our community. We are involved as a Member of the Martinsville and Henry County Chamber of Commerce. We also support and sponsor local music events, as well as the SPCA and the Virginia Museum of Natural History.
We have been honored to receive the following awards and certifications...
Our team serves quickly, professionally, ethically and with compassion.
These guys know what they are doing and they don't waste time doing it. We highly recommend them.
Always treated my home like it was theirs. I thanked my adjuster for the recommendation. I would only want PuroClean to be in my home in the future. Trust them without question. Will recommend to [...]
These guys were extremely helpful and knowledgeable. They were also completely compassionate to all of our needs.