A complete overhaul of your company’s culture isn’t an easy task. It’s not an overnight fix, and there must be a consistent, conscious effort to re-establish a foundation of trust with your stakeholders and team members.
Before I became chairman and CEO at PuroClean in 2015 – an emergency property restoration franchise with more than 270 locations throughout North America – there was some internal restoration that needed to be done to our culture. Specifically, our franchise owners were dissatisfied with our system. This meant engineering a comprehensive company turnaround that would reinforce a supportive culture – one in which franchise owners felt valued, respected and heard.
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