Customer Reviews for PuroClean Property Restoration
Testimonials
What Our Customers Say:
“One week from today, my husband and I woke up to a completely flooded downstairs. We completely freaked out. Our homeowner’s insurance agent said he’d send over a disaster cleanup crew. Sure enough, that afternoon, Holly Hearn knocked on our door. It was like a guardian angel had come to us. Holly’s quiet, reassuring demeanor was just what we needed. She answered all our questions and was very thorough in assessing the damage. Each day that she came, she doggedly worked to bring our home back to us. She has an AMAZING work ethic and her knowledge to answer our incessant questions left us calm and happy. I have to say, that even though we were going through a terrible event, she made the days pleasant with her determination and witty sense of humor. Holly is a true gem and I thank you for sending her to us!!!”
KATHRYN MAGGS – RI
“Had a pipe bust on my water heater in my crawlspace. My insurance company denied the claim. By the grace of God I found these guys and Will came out did the inspection and walk me through the process.They completely dried out my crawlspace got rid of some mold and mildew re-encapsulated it. Was told by someone else that my brand new hardwood flooring was a lost cause and would have to be replaced.They brought in some heavy equipment use these things called rescue mats and after a week of running those things in my house my hardwood floors look good as new. I consider myself to be pretty handy around the house but in this process I was completely lost and had no idea what to do. Will stayed in constant contact with me assuring me that everything was going to be just fine. He was right! I cannot thank Tim, Will and the rest of the guys for the totally awesome job they did on my house and I highly recommend them to anyone who needs this service I promise you will not be disappointed.”
PAT M. – Atlanta, GA
“PuroClean Corporate is friendly, thorough, and will walk you through everything you need to know. Highly recommend!”
IDALIS B. – Austin, TX
“We contacted Puroclean of WH during the freeze storm and they were able to add us to their wait list. They came to our house within few days(which is great given the circumstances). The good things about these guys that they try hard to work with the customer even that dealing with the insurance can be very challenging and restrictive. Which was the case for me. My insurance kept trying to limit the remediation budget but Augustine stayed on top of it. My advice if you’re planning to hire them(or any other remediation company) talk to them about the scope of work, and what your insurance allows you to do. This helps to understand the process, keep in mind that this is a remediation company, so they can only remediate what has been damaged(with the insurance approval). I’m Giving them 5 stars for the responsiveness and the communication!”
R. ED – Houston, TX
“Could not be happier with the results of the job we hired PuroClean of Elkton to do. Wonderful company. Would highly recommend. Entire staff is professional and easy to work with. Results were better than we expected.”
CONNIE C. – Elkton, MD
“I have happily recommended PuroClean to my residential and commercial clients, and will continue to do so! Oswaldo and his team do detailed proposals and thorough work in the field of remediation, restoration, and reconstruction.”
ALI AKHTAR – Austin, TX
“Wayne Hicks and Sean came out after our upstairs washing machine leaked through the garage ceiling. They called 10 minutes before arrival, took pictures, and moisture readings. After a careful assessment, they told me exactly what to keep an eye on, and that HONESTLY the damage wasn’t to the extent that would require their professional services. They even went into great detail as to how I could remedy the situation myself. So nice to run into professional, honest, and trust-worthy businessmen. We just called these guys out of the blue. They came down from their Cary office and seriously made my day. I couldn’t more highly recommend their services.”
TOM – Fuquay-Varina North Carolina
“We had a sewer back up at my place of employment. I called PuroClean and they responded quickly, cleaned up everything efficiently, and kept me in the loop of everything that was done. I looked at their work when they were done and it was very professional.”
DAVID COOKMAN – Hillsboro, OR
“I have never posted a recommendation on a company website, LinkedIn, or Facebook. However, after finding water in my basement today, I was recommended to call PuroClean. Owner Rick called me back within 30 minutes so I could tell him what was going on in my basement. Tony, project mgr was here within 2.5 hrs, and Nick followed him to begin clean-up in 90-minutes. And they had several other jobs to attend to, but fit me in. ”
CINDY – Columbus, Ohio
“After a kitchen fire, we were looking for a professional who could help restore the space, that’s when we found PuroClean, and we truly couldn’t have made a better choice. They thoroughly cleaned all fire and soot residue and got rid of the lingering odor. A solid and honest company.”
CHARLEE HANNA – Irondale, AL
“After a kitchen fire, we were looking for a professional who could help restore the space, that’s when we found PuroClean, and we truly couldn’t have made a better choice. They thoroughly cleaned all fire and soot residue and got rid of the lingering odor. A solid and honest company.”
CHARLEE HANNA – Irondale, AL
“One week from today, my husband and I woke up to a completely flooded downstairs. We completely freaked out. Our homeowner’s insurance agent said he’d send over a disaster cleanup crew. Sure enough, that afternoon, Holly Hearn knocked on our door. It was like a guardian angel had come to us. Holly’s quiet, reassuring demeanor was just what we needed. She answered all our questions and was very thorough in assessing the damage. Each day that she came, she doggedly worked to bring our home back to us. She has an AMAZING work ethic and her knowledge to answer our incessant questions left us calm and happy. I have to say, that even though we were going through a terrible event, she made the days pleasant with her determination and witty sense of humor. Holly is a true gem and I thank you for sending her to us!!!”
KATHRYN MAGGS – RI
“Had a pipe bust on my water heater in my crawlspace. My insurance company denied the claim. By the grace of God I found these guys and Will came out did the inspection and walk me through the process.They completely dried out my crawlspace got rid of some mold and mildew re-encapsulated it. Was told by someone else that my brand new hardwood flooring was a lost cause and would have to be replaced.They brought in some heavy equipment use these things called rescue mats and after a week of running those things in my house my hardwood floors look good as new. I consider myself to be pretty handy around the house but in this process I was completely lost and had no idea what to do. Will stayed in constant contact with me assuring me that everything was going to be just fine. He was right! I cannot thank Tim, Will and the rest of the guys for the totally awesome job they did on my house and I highly recommend them to anyone who needs this service I promise you will not be disappointed.”
PAT M. – Atlanta, GA
“PuroClean Corporate is friendly, thorough, and will walk you through everything you need to know. Highly recommend!”
IDALIS B. – Austin, TX
“We contacted Puroclean of WH during the freeze storm and they were able to add us to their wait list. They came to our house within few days(which is great given the circumstances). The good things about these guys that they try hard to work with the customer even that dealing with the insurance can be very challenging and restrictive. Which was the case for me. My insurance kept trying to limit the remediation budget but Augustine stayed on top of it. My advice if you’re planning to hire them(or any other remediation company) talk to them about the scope of work, and what your insurance allows you to do. This helps to understand the process, keep in mind that this is a remediation company, so they can only remediate what has been damaged(with the insurance approval). I’m Giving them 5 stars for the responsiveness and the communication!”
R. ED – Houston, TX
“Could not be happier with the results of the job we hired PuroClean of Elkton to do. Wonderful company. Would highly recommend. Entire staff is professional and easy to work with. Results were better than we expected.”
CONNIE C. – Elkton, MD
“I have happily recommended PuroClean to my residential and commercial clients, and will continue to do so! Oswaldo and his team do detailed proposals and thorough work in the field of remediation, restoration, and reconstruction.”
ALI AKHTAR – Austin, TX
“Wayne Hicks and Sean came out after our upstairs washing machine leaked through the garage ceiling. They called 10 minutes before arrival, took pictures, and moisture readings. After a careful assessment, they told me exactly what to keep an eye on, and that HONESTLY the damage wasn’t to the extent that would require their professional services. They even went into great detail as to how I could remedy the situation myself. So nice to run into professional, honest, and trust-worthy businessmen. We just called these guys out of the blue. They came down from their Cary office and seriously made my day. I couldn’t more highly recommend their services.”
TOM – Fuquay-Varina North Carolina
“We had a sewer back up at my place of employment. I called PuroClean and they responded quickly, cleaned up everything efficiently, and kept me in the loop of everything that was done. I looked at their work when they were done and it was very professional.”
DAVID COOKMAN – Hillsboro, OR
“I have never posted a recommendation on a company website, LinkedIn, or Facebook. However, after finding water in my basement today, I was recommended to call PuroClean. Owner Rick called me back within 30 minutes so I could tell him what was going on in my basement. Tony, project mgr was here within 2.5 hrs, and Nick followed him to begin clean-up in 90-minutes. And they had several other jobs to attend to, but fit me in. ”
CINDY – Columbus, Ohio
“After a kitchen fire, we were looking for a professional who could help restore the space, that’s when we found PuroClean, and we truly couldn’t have made a better choice. They thoroughly cleaned all fire and soot residue and got rid of the lingering odor. A solid and honest company.”
CHARLEE HANNA – Irondale, AL
“One week from today, my husband and I woke up to a completely flooded downstairs. We completely freaked out. Our homeowner’s insurance agent said he’d send over a disaster cleanup crew. Sure enough, that afternoon, Holly Hearn knocked on our door. It was like a guardian angel had come to us. Holly’s quiet, reassuring demeanor was just what we needed. She answered all our questions and was very thorough in assessing the damage. Each day that she came, she doggedly worked to bring our home back to us. She has an AMAZING work ethic and her knowledge to answer our incessant questions left us calm and happy. I have to say, that even though we were going through a terrible event, she made the days pleasant with her determination and witty sense of humor. Holly is a true gem and I thank you for sending her to us!!!”
KATHRYN MAGGS – RI
