Get in touch with the experts at PuroClean of Rochester, NY if your home floods and you need water damage restoration. We’re available 24/7. Floods will often result in water damage to properties, which may appear on the surface as a minor problem, but can quickly escalate into needless, extensive damage to both property and health. Timing is critical to reducing further damage. PuroClean’s licensed and certified techs work compassionately, professionally and as quickly as possible to contain the water first. Call us today at (585) 431-6060!

Trust PuroClean of Rochester, NY for your Water Damage Restoration

Our QuickDry systems is designed to dry affected structural materials and contents and in a timely and effective manner can include:

• A thorough assessment and inspection of the structure to determine what’s wet and how wet structural materials and contents are with infrared cameras and moisture meters.
• The removal of standing water.
• The application of specialized drying equipment.
• Daily inspections and monitoring until materials have reached their pre-loss condition and established drying goals.

During our Process of Water Removal: The PuroClean of Rochester, NY certified water damage specialists are there to ensure that the obvious and hidden water damaged areas of your property are restored – they do this while giving special care to all of your belongings and property.

Mold and Odor Removal: Water losses not handled and dried down quickly can lead to additional damage such as microbial growth, as well as cause structural components to lose their integrity, potentially impact indoor air quality, and may ultimately result in compromised occupant health issues to develop. PuroClean’s IICRC certified technicians follow industry best practices to properly remediate mold that has infected and/or damaged and return the property to a pre-loss condition. Once a scope of remediation and repair has been determined, they will implement engineering controls and containment to prevent cross-contamination to unaffected sections of a building utilizing negative pressure with HEPA air filtration devices. A remediation protocol is developed to remove contaminants by:

• The removal of compromised materials and contents per industry standards.
• A thorough cleaning using HEPA air filter devices and HEPA vacuums.
• A thorough cleaning of all surfaces with cleaning solutions that can include EPA registered disinfectants, followed by another HEPA vacuuming of all surfaces.

A lot of people use bleach to clean mold; however, this is an ineffective strategy as bleach doesn’t kill the spores; it only bleaches them. PuroClean’s mission is to return your property to a clean and safe condition.

Odors are an indicator that something could still be wet. If something has a musty pungent odor it can indicate microbial issues that can create MVOC’s (microbial volatile organic compounds) and can cause health related issues. PuroClean’s approach is to follow industry standards to develop the right scope of repair for your home or business, which includes employing specialized equipment, cleaning practices, followed by recommending a clearance test to ensure your property has reached the desired goal.

Ongoing Communication: PuroClean of Rochester, NY strives to practice transparency in all its work so that all parties are aware and confident in making decisions. Throughout the Rochester, NY water damage repair process, we will ensure that both you and your insurance provider understand what is happening, what to expect, and what can be done.

We understand the impact this has on you and your loved ones and will assist you with both compassion and minimal disruption to daily life. PuroClean of Rochester, NY can be trusted to quickly and carefully respond to your Rochester, NY water damage emergency 24/7 and to salvage your property as professionally as possible.

Our IICRC certified technicians use state-of-the-science equipment to accurately measure the extent of the water damage and to thoroughly restore your property that has been affected by both visible and invisible water damage. We will continue to keep you and your insurance agent updated on our progress throughout the entire process.

PuroClean Emergency Flood and Related Water Damage Restoration Services in Rochester, NY

Water Damage Assessment:

• Our technicians will first conduct a thorough assessment, perform daily inspections and monitoring to develop drying strategies and answer: What’s wet, how wet is it, is it drying, and has it reached its dry standard.
• The assessment helps determine what damaged material may need to be removed due to structural integrity issues, damage not restorable, or contamination. Our goal is to dry all materials such as drywall, wood, carpet and padding, baseboards, furniture, insulation, furniture, upholstery, and more, providing they are not contaminated, or structurally compromised according to industry standards.

Emergency Extraction of Water in Rochester, NY

PuroClean will begin by removing all standing water from your premises. We strategically locate commercial grade water removal equipment to remove unwanted water as quickly as possible.

• The first step calls for immediate water removal through our advanced water pumps. Once the water is removed, all damaged items and materials will be removed and stored or discarded.
• Once the water is completely removed from your property, the equipment will be removed, and the displaced water will be disposed of at an environmentally safe location.

Dehumidification & Drying

Then our fucus is to identify, isolate and prep all areas that require drying and dehumidification.

1. Your belongings and upholstery need to be moved to ensure the process can be completely finished.
2. Our professionals will place powerful air movers, focusing on the most affected areas. The most highly affected areas will be the focus, and hidden moisture will be removed by the machines. These powerful air movers are very loud.
3. Next, the water will be sucked out by the air movers, which are specially designed to increase evaporation in the given space and create airflow so dehumidifiers can be most effective. All of the water pulled out is to be disposed of by the PuroClean professional in another location.
4. PuroClean techs will put back any moved property to their original location once moisture levels return to normal. The technicians monitor the humidity levels closely during the drying process to make sure that proper drying is happening.

Final Cleaning Processes

Odors can form in a carpet that has been water damaged very easily due to soils and potentially from other issues such as mildew and may spread beyond the affected area to your entire home or business. PuroClean’s professional process of cleaning, deodorizing and spot removal will safely and effectively remove soils and organics that are odor-causing.

• Our technicians will begin with a complete inspection and dry vacuuming of your carpet.
• To properly repair the affected carpet, where needed, your furniture may require repositioning.
• Pre-treatments may be required for heavily soiled areas, spots, or pet odors.
• Post cleaning treatments can include textile or fiber protection, the cleaning of hard surfaces and contents that can help protect and prolong the value of your property.

Rochester, NY Water Damage Do’s and Don’ts

Although the repair of water damage in Rochester, NY is a high priority, the safety of our customers and technicians is our most important priority. The following tips will help lower risk of suffering setbacks due to a rain event, flood, roof leaks or faulty plumbing or AC units; regardless of whether you are mitigating or restoring water damage.

What You Should Do:

• Turn Water Off: Shut off the home’s water source and call a plumber for repairs.
• Use Caution: Watch your step, as floors may be slippery. Also, watch for trip and fall hazards as well as for exposed electrical wires.
• Remove Water: Mop up as much water as possible. In colder weather, open windows to speed drying; in hot weather, if safe, switch on your Air Conditioning.
• Prop Up Upholstery: Take out all loose cushions and prop up upholstered furniture.
• Remove obstacles – Remove rugs: Pick up wet rugs and take out any items that are sitting on the floor and could pose a treat when walking.
• Dry Storage Containers: Open wet suitcases and storage boxes; and, if possible, have them dry in the sun.
• Protect Valuables: Relocate any paintings and other art to a safe, dry place.
• Dry Wet Clothing: Quickly dry any damp clothes. Hang leather goods and furs to dry at room temperature.
• Protect Furniture: Put aluminum foil or plastic wrap underneath furniture legs on wet carpeting. Open (but do not force) drawers and cabinet doors to dry out interiors.
• Call PuroClean Immediately: Call PuroClean of Rochester, NY. Our certified techs are highly skilled in Rochester, NY water damage repair.

Do Not Do:

• Do not operate a vacuum cleaner: DON’T USE your regular household vacuum cleaner. You can use a wet vac or wet/dry vac that is built to handle water.
• Do not touch electrical outlets: Leave cords alone. If it’s plugged in, leave it and if isn’t plugged in, leave it be. Do not touch any cords at all.
• Do not use any devices or appliances: DON’T touch or operate any electrical appliances, such as televisions, computers, radios, fans, or anything that may be plugged into electric power – and ESPECIALLY while you are standing on any wet floor, regardless of the material.
• Do not turn on your heat: The cooler you can keep your affected area, the better. Warmer temperatures promote mold growth.

Our Frequently Asked Questions

Below are the questions typically asked by our PuroClean customers:

What happens if I have a flood late at night and need assistance?

We at PuroClean of Rochester, NY are open 24 hours a day, seven days a week, and will respond to your call for assistance at any time and on any day. We restore your property as if it were our own and will ensure the damage will be in a better state than it originally was. Call us now at (585) 431-6060.

What do I need to do to get a free estimate, or how much does it cost?

Call us now at (585) 431-6060 for a free estimate of our water damage services.

Does homeowners insurance cover flooding or water damage? Do you work with insurance companies to minimize the cost and hassle?

Homeowners insurance provides coverage for sudden and accidental damage (such as water heater ruptures or pipe bursts). However, flood damage, no matter the water source, is NOT covered by standard homeowners policies. Also, a standard homeowners insurance policy will not cover water damage that results from a lack of maintenance.