24/7 Emergency Response (585) 431-6060

Why Choose PuroClean of Northwest Rochester

Whether it’s damage from lake flooding or burst pipes, PuroClean of Northwest Rochester is prepared to respond quickly, to rescue and restore lives. Our crew uses state-of-the-art equipment, removing standing water and moisture from your property. This will prevent further damage and avoid the risk of mold. We will work to prevent further water damage, including mold, and restore your property to pre-loss condition.

Innovative

The PuroClean QuickDry System™ uses advanced technology to create the most effective drying conditions, saving you time and money, while restoring your property to pre-loss condition.

Compassion

We treat water-damaged property as if it were our own. Our technicians dry every item respectfully and professionally, from your carpet, to your family photographs.

State-of-the-Art Equipment

Using state-of-the-art equipment for drying, dehumidifying, deodorizing, and disinfecting, we restore your home or business with minimal disruption so that you can get back to your normal life.

Ongoing Communication

We will keep you and your insurance provider informed at each step of the restoration process.

Call the experts at PuroClean of Northwest Rochester for water damage restoration in Rochester and surrounding areas. We are always available. Floods often result in water damage to homes, which may appear on the surface as a minor loss. But, it can quickly escalate into needless, extensive damage to both property and health. Therefore, timing is critical to reducing further damage. PuroClean’s licensed and certified technicians work compassionately, professionally, and quickly to contain the water.

Trust PuroClean of Rochester for your Water Damage Remediation

In order to restore as much of your water damaged property as possible, we use our PuroClean QuickDry System™ — which is an applied psychrometric science. This proven process that properly manages dehumidification and temperature to effectively facilitate the drying process.

The Water Removal Process: The PuroClean of Rochester has technicians that are IICRC certified that will ensure the water damage that is both visible and invisible is restored, while respectfully caring for your property and belongings.

Mold & Odor Removal: Mold damage is a problem that bleach cannot fix. Our certified water techs will sanitize the mold-infected structure, and by using our HELP Air Filters and HELP vacuums, we will remove contaminants that are at risk of becoming airborne. This way, your property will be at its cleanest and safest state.

The odor resulting from mold damage in Rochester can severely impact an area and be difficult to remove. Fortunately, with our advanced equipment, we will restore your home or business to its pre-damaged condition.

Ongoing Communication: PuroClean of Rochester strives to practice transparency so that all parties affected are fully informed and able to make important decisions. Throughout your water damage in Rochester repair process, we ensure that you and your insurance agent are fully informed on all aspects of our work. We let you know what to expect and what you can and can’t do as we go along.

We respect the impact this has on you and your family, and will help you with both compassion and minimal disruption to daily life. PuroClean of Rochester can be counted on to quickly and carefully respond to your Rochester water damage emergency 24/7 and to salvage your property as professionally as possible.

Our IICRC certified technicians use advanced equipment to precisely measure just how bad the water damage is and to thoroughly restore your property that has been affected by both water damage that can be seen and unseen. We will keep you and your insurance company updated on our progress throughout the entire process.

PuroClean Emergency Flood and Related Water Damage Repair Services in Rochester

Our Water Removal Process:

  • Our techs will first remove the damaged structure which will be restored or discarded. Materials include baseboards, insulation, furniture, upholstery, carpeting, carpet padding, fragile wood, drywall, and anything else necessary.
  • Next, specialized equipment like dehumidifiers and air movers are normally used during the procedure of drying. When the affected items and structure are removed, we start drying and disinfecting the water affected property.
  • PuroClean professionals will then address mold damage in the restoration process. Mold-infected surfaces will be thoroughly cleaned and restored as quickly as possible so spreading is stopped.

Emergency Extraction of Water in Rochester

We start out by strategically using specially designed water removal equipment to quickly rid your property of standing water.

  • Our advanced pumping machines will be used to remove all standing water immediately upon arrival. Your damaged belongings will be removed to be stored or discarded.
  • Once completed, the equipment will be removed and the water is discarded elsewhere by PuroClean’s professionals.

Drying & Dehumidification

Once all areas needing attention have been identified, the areas are isolated and prepped for drying and dehumidification.

  1. This procedure calls for all belongings to be relocated to thoroughly complete the water removal.
  2. Air moving machines will be placed strategically in the most appropriate locations. The areas that contain the most moisture will be the focus, to pull out trapped water. Keep in mind, these machines are very loud.
  3. Following this, the water will be pulled into the air by the fans as they complete the dehumidification process. All of the water pulled out is to be disposed of by the PuroClean professional in another location.
  4. Only after monitoring humidity levels, and confirming that the levels have returned to normal, your items will be returned to their original location.

Restoring Carpets

Water damaged carpet is fixed by Puroclean and brought back to the original state during our carpet restoration process.

  1. Finding the source of the water damage is the first step, and deciding if your carpet is salvageable or not.
  2. The remaining water is removed from the carpet through water extraction. This will occur if the carpet is salvageable.
  3. Industrial air movers (fans) are then used to remove any remaining moisture and prevent mold growth.
  4. During the drying process, Our technicians will keep you and your insurance broker updated on the progress.
  5. Once the carpet is dry, all our equipment will be removed from the area, and all of your belongings will be put back into place.

Carpet Cleaning, Carpet Deodorization and Spot Removal

Mildew often forms in carpet that has been water damaged very easily. This mildew can then create odors that may spread beyond the damaged area and into your whole property or business. Our process of cleaning, deodorizing and spot removal will safely and properly remove this odor.

  • The process begins with a complete inspection and vacuuming of the area by our certified tech.
  • To properly restore the affected carpet, where needed, any furniture will be removed.
  • If needed, a spot and pet odor treatment will be completed.
  • To protect your carpet and prolong its value, PuroClean offers a fiber or textile protector.

Our Mold Removal Process

We at PuroClean of [metro area] will manage your Rochester mold damage and ensure that your home or business is fully restored by following a strict process that involves the following. Please note that getting a PuroClean certified tech on-site quickly to address water damage is crucial to preventing mold growth.

  • The first thing we do is perform a mold assessment, carefully inspecting your property for any signs of mold. After this we will complete our full mold removal, this is where we thoroughly remove the mold from the site.
  • Deodorization is the next phase of our process. After the mold is removed, all structures, fixtures, and content are cleaned, sanitized and deodorized.
  • HEPA Vacuums and HEPA Air Filtration units will be used for completely removing water and eliminating all moisture.

Rochester Water Damage Do’s and Don’ts

Mitigating or restoring water damage in Rochester is one of our main goals. However, our top priority is the safety of everyone involved in our process, technicians and customers alike. Follow these tips to reduce setback chances due to roof leaks, faulty plumbing, and AC, rains, floods, etc.

What To Do:

  • Shut off the main water supply: Turn off your home’s water supply. You may need to call a plumber for repairs.
  • Be Cautious: Watch your step, as floors may be slippery. Also, watch for any trip and fall hazards and for exposed electrical wires.
  • Remove Excess Water: Mop up as much water as possible. In colder weather, open windows to speed drying; in hot weather, if safe, switch on your A/C.
  • Upholstery should be propped up: Any loose cushions and upholstered furniture should be propped up in a dry place.
  • Deal with Area Rugs and Obstacles: Remove any area rugs and pick up all items that are sitting on the floor.
  • Dry Storage Containers: Open any wet suitcases or storage boxes; and, if at all possible, have them dry in the sun.
  • Protect Valuables: Relocate any paintings and other art to a safe, dry place.
  • Dry Wet Clothing: Quickly dry any wet garments. Hang leather goods and furs to dry at room temperature.
  • Protect Your Furniture: Put tinfoil or plastic wrap under furniture legs on wet carpeting. Open (but don’t force) drawers and cabinet doors to dry out interiors.
  • Call PuroClean Immediately: Call PuroClean of Rochester. Our experienced technicians are highly skilled in Rochester water damage repair.

What Not To Do:

  • Do not operate a vacuum cleaner: DON’T USE your basic household vacuum cleaner. You may use a wet vac or wet/dry vac that is created to handle water cleanup.
  • Do Not Touch Outlets or Plugs: DO NOT PLUG OR UNPLUG any electrical appliances or touch anything that is plugged in already.
  • Do not Operate Electrical Appliances: DON’T TURN ON TVs, radios, computers, ceiling fans, or any electrical appliances especially while standing on damp carpets or floors, particularly concrete or tile floors.
  • DON’T USE YOUR HEAT: The cooler you keep your affected area, the better. Warmer temperatures encourage mold growth.

Our Frequently Asked Questions

What happens if I have a flood late at night and need assistance?

We at PuroClean of Rochester are open 24 hours a day, seven days a week, and will respond to your call for assistance at any time and on any day. We restore your property as if it were our own and will ensure the damage will be in a better state than it originally was. Call us now at (585) 431-6060.

What do I need to do to get a free estimate, or how much does it cost?

Call us now at (585) 431-6060 for a free estimate of our water damage services.

Does homeowners insurance cover flooding or water damage? Do you work with insurance companies to minimize the cost and hassle?

Homeowners insurance provides coverage for damage that is sudden and accidental (such as water heater ruptures or pipe bursts). However, flood damage, no matter the source of the water, is NOT covered by standard homeowners’ policies. Also, the water damage that results from a lack of maintenance is not covered on a standard homeowner’s insurance policy.

A prompt response using the

PuroClean QuickDry System™ can save

15-40%

on water damage claim costs.

Water Damage Restoration by PuroClean

Expert Restoration Service

PuroClean technicians are highly trained and certified, and use state-of-the-art equipment and techniques to effectively remediate property damage.

PuroClean work van

The PuroClean QUICKDRY SYSTEM™

Our PuroClean QuickDry System™ uses applied psychrometric science. It is a proven process that manages dehumidification and temperature to quicken drying and help ensure the best possible outcome. *We can save almost everything: drywall, wood, carpets, and most contents!

The system uses advanced restoration equipment:

  • High-Capacity Air Movers create a vortex, similar to the motion of a tornado. This method speeds up the drying process.
  • A Low-Grain Refrigerant Dehumidifier draws in cool, wet air and blows out warm, dry air.

Additionally, we measure and log the moisture content of materials, and monitor and log progress. That helps us know the actual drying time and ensure restoration to the appropriate dry standard.

The PuroClean QuickDry™ Guarantee — Back to Normal in Three Days or Fewer.* PuroClean will monitor and mitigate water damage to your property and in most cases have it back to normal in three days or fewer*. Don’t wait, call us immediately.

We provide a complete estimate, including photos, to the agent or adjuster within 24-48 hours.

*Certain extreme conditions may warrant additional drying time and/or the removal of carpet pad and structural components.

After repeated water/sewage backups in my basement the last time being in March the services of a professional sanitization/remediation company was needed urgently. Randy and Chris spent 11 hours (on [...]

KELLY DOBSON
Rochester NY

We had mold in our basement. Randy & his team were very professional, knowledgeable and brought in the right equipment to get the job done right. They even contained the space where work was [...]

DENISE
Rochester NY

FAQ

Do you fix water damaged wood floors?

Yes - including subfloors, reconstruction and refinishing. The repairs needed depend on many factors. [...]

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Can you make a house flood proof?

It’s impossible to make your home flood proof, but you can take several measures to prevent flood damage. [...]

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Does renter's insurance cover water damage?

[VIDEO] Every Insurance policy is different. You should contact your broker/agent or your insurance company to determine the amount of coverage that you have. For the best possible service to [...]

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How can you inspect for water damage behind walls?

Check the surface of the wall for water stains, peeling paint, or warping. Push on the wall lightly – if it’s soft and spongy, that’s an indication of moisture damage. [...]

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Do you get water out of carpet?

Yes - we have a system for removing water from carpets, but sometimes carpets and pads must be replaced after getting wet. [...]

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