Success Story

Water Damage Remediation from a Distance: Helping an Overseas Client

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Type of Loss:


Project Description:

Our services are typically requested immediately after the damage is discovered or has happened. However, water damage remediation occurred in Allen, Texas, when the property owner was overseas. Nevertheless, our team provided our work with the utmost care, respect, and diligence.

PuroClean Intervention

Our client had traveled overseas and asked a neighbor to periodically check in on his Allen, Texas, home while he was away. During a visit to the house, the neighbor noticed that the entire ground floor had flooded. Due to flight restrictions, the homeowner and his family couldn’t return for a few months, so we communicated via WhatsApp with messages and video calls during the water damage remediation.

Initially, the cause of the flood damage was unknown, so when we arrived, we immediately began the mold remediation process to eliminate the mold that had started to grow in areas.

The first step in our process was packing out their flood damaged items on the first floor and bringing the homeowner’s personal belongings back to our facility for inventorying and cleaning. We video-called the homeowner to show him the severity of the damage.

After our team removed the personal belongings, we used our certified PuroClean technology to extract the water and moisture. We also removed the wood flooring during the water damage remediation.

The loss required us to flood-cut various home areas and remove sections of the kitchen and bathroom vanities. A flood cut is when a portion of drywall is removed due to water damage. Upon a closer examination, we discovered that a broken refrigerator filter had caused the flood.

When we completed the water damage remediation, we started the reconstruction work. As we began rebuilding, we relied on WhatsApp to present options for new countertops, flooring, and paint colors for the walls to the homeowner. Additionally, the homeowner had requested to redesign certain aspects of the kitchen, which we were happy to oblige.

A few weeks before we finished our work, the homeowner and his family returned from abroad. It was a pleasure to meet in person after weeks of communicating solely over the phone. He was delighted with his reconstructed home. We’re very proud of our dedicated PuroClean team for their exceptional work.

Water damage remediation can often be an overwhelming and complex issue for homeowners. Let a professional property restoration company handle the situation. PuroClean offers highly-skilled technicians to conduct professional water, fire, smoke and damage, mold removal, biohazard cleanup, and reconstruction 24 hours a day, seven days a week. Visit our online office locator to find your nearest PuroClean office. 


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