Jake was energetic and knowledgeable. He showed up when he said he would, and came back when he said he would. The equipment he utilized was first rate, and had the problem taken care of in a couple of days. Thanks Jake!
We had a bunch of pipes bust during the winter storm back in Feb of 2021. We had never used a water remediation company in the past and we were skeptical, especially because we relying on our insurance company for payment. Adam and his team were fantastic. He made a few extra trips just to go over things again to make us comfortable. They arrived on time and completed the job ahead of schedule. Adam went above and beyond by helping us with another part of our project. He took time out of his day to help us with something unrelated to what he does. That shows he cares which is hard to find nowadays. If you have a need for the types of service Adam and his team perform, trust me...USE HIM! I know I will. By the way, just like Adam said they would, our insurance did pay.
We were assigned PuroClean for remediation from water damage after a pipe break during the 2021 freeze in Dallas, TX. They explained the process and then performed the service exactly to the explanation. They set our expectations and then met it. What hasn't explained to us was the level of communication we would receive from them about what was happening and why, nor did we expect the attention they took to keeping things as clean as they could (Remove this, clean it up. Do the next thing, clean it up, etc.). I don't know how we could have been more pleased and impressed. Thank you, Daniel and team!
As an insurance agent, we recommend PuroClean to all of our customers. We always get great feed back that PuroClean did an outstanding job!!
Could not be happier with the results of the job we hired PuroClean of Elkton to do. Wonderful company. Would highly recommend. Entire staff is professional and easy to work with. Results were better than we expected.
When we had flood damage in multiple rooms upstairs and in our basement, the PuroClean team, including Mark and Duke, was very responsive, came quickly, and were friendly, professional and knowledgeable, and worked with us to get rid of the flood damage quickly and efficiently. They also worked with our home insurance company directly so that we didn't have to worry about it, which was a huge relief for us during a stressful time.
We got hit in the recent storms with water in our carpeted basket. It wasn’t too bad all we needed were some dryers. John was super busy but still made time to come out and drop a few dryers off. A lot of places I called couldn’t even tell me when they might be able to make it out. Highly recommended!
Dishwasher broke and flooded my kitchen. Tommy from PuroClean came out did, all inspections and very thorough documentation for my insurance company. He completely explained the whole drying out process. Was very kind and patient with my hundreds of questions and was very compassionate and caring on the human, stress part of this situation. While I hope I never need the services of this type of company again, if I do I will definitely use PuroClean.
I contacted Luis to do an inspection of a mold concern in my house. He was incredibly professional and scheduled an appointment right away. It turned out that the job wasn’t very big and he was honest in telling me that we should use our normal handyman to take care of the issue. I will absolutely be using PuroClean in the future for restoration needs
We had to get a cleaning for a medical emergency and I was able to contact PuroClean at 6 in the morning on a Sunday. He was so responsive and was able to come in less than an hour and was very thorough and did an excellent job. We are so grateful to have had that help on what was a already difficult day. Thank you for being there for us and being so professional, compassionate, and kind.
