Frequently Asked Questions
About Property Restoration
If it's safe, shut off the water source or main valve, stay away from wet areas near outlets and electrical panels, move valuables, rugs and furniture off wet floors, and take photos of the damage. Don't use a household vacuum on standing water.
Yes. Our commercial restoration services can be scheduled to accommodate any occupancy or business operation needs. Our top priority is always safety and excellent customer service, so you can count on PuroClean of San Rafael to work with your business to restore it to pre-loss conditions and help reduce business downtime.
We work for you, the property owner, not the insurance company. From the first call to the final walkthrough, we explain what we find, give you honest options and keep you informed so you can make the right decisions for your home or business. If there's an insurance claim, we document everything thoroughly, with moisture readings, photos and a clear scope of work, and help you through the process.
Yes. PuroClean of San Rafael is a locally owned and operated restoration company headquartered at 3095 Kerner Boulevard, Suite T, in San Rafael. Our local team of employees serves homeowners and businesses throughout Marin County and San Francisco.
Yes. Many of our customers pay privately. We evaluate the situation, talk through your options and give you an estimate. In an emergency, we can start right away on an initial estimate and update it once we know the full scope, so you're never in the dark on costs.
In most cases, you can choose who works on your property. It's your home or business. We work for you, the property owner, and we document everything your insurer needs for the claim, including moisture readings, photos and a clear scope of work.
It depends on your policy and the cause of the damage. Sudden, accidental damage like a burst pipe is often covered, while gradual leaks and flooding may not be. Your insurance agent can confirm your coverage. If you file a claim, we document the damage thoroughly to support it.
Our own employees, never day labor. Our team members receive full benefits, paid training and industry certifications, so the people in your home are experienced, well supported and here for the long term. They wear PuroClean uniforms, so you always know who's on your property. When a project needs specialty work, we use only licensed, insured and vetted subcontractors.
PuroClean of San Rafael is an IICRC Certified Firm (#70168444). Our team holds the IICRC Mold Remediation Specialist (MRS) credential and IICRC certifications in Water Damage Restoration (WRT), Applied Structural Drying (ASD), Applied Microbial Remediation (AMRT), Fire & Smoke Damage Restoration (FSRT), Odor Control (OCT), Trauma & Crime Scene Technician (TCST), Building Moisture Inspection (BMI) and Building Construction Identification (BCI). We're also an EPA Lead-Safe Certified Firm under the Renovation, Repair and Painting (RRP) rule.
Yes. PuroClean of San Rafael holds California Contractors State License Board (CSLB) license #1118036 (B-2). We carry general liability, pollution liability, workers' compensation and automobile liability insurance.
If it's safe, shut off the water source or main valve, stay away from wet areas near outlets and electrical panels, move valuables, rugs and furniture off wet floors, and take photos of the damage. Don't use a household vacuum on standing water.
Yes. Our commercial restoration services can be scheduled to accommodate any occupancy or business operation needs. Our top priority is always safety and excellent customer service, so you can count on PuroClean of San Rafael to work with your business to restore it to pre-loss conditions and help reduce business downtime.
We work for you, the property owner, not the insurance company. From the first call to the final walkthrough, we explain what we find, give you honest options and keep you informed so you can make the right decisions for your home or business. If there's an insurance claim, we document everything thoroughly, with moisture readings, photos and a clear scope of work, and help you through the process.
Yes. PuroClean of San Rafael is a locally owned and operated restoration company headquartered at 3095 Kerner Boulevard, Suite T, in San Rafael. Our local team of employees serves homeowners and businesses throughout Marin County and San Francisco.
Yes. Many of our customers pay privately. We evaluate the situation, talk through your options and give you an estimate. In an emergency, we can start right away on an initial estimate and update it once we know the full scope, so you're never in the dark on costs.
In most cases, you can choose who works on your property. It's your home or business. We work for you, the property owner, and we document everything your insurer needs for the claim, including moisture readings, photos and a clear scope of work.
It depends on your policy and the cause of the damage. Sudden, accidental damage like a burst pipe is often covered, while gradual leaks and flooding may not be. Your insurance agent can confirm your coverage. If you file a claim, we document the damage thoroughly to support it.
Our own employees, never day labor. Our team members receive full benefits, paid training and industry certifications, so the people in your home are experienced, well supported and here for the long term. They wear PuroClean uniforms, so you always know who's on your property. When a project needs specialty work, we use only licensed, insured and vetted subcontractors.
PuroClean of San Rafael is an IICRC Certified Firm (#70168444). Our team holds the IICRC Mold Remediation Specialist (MRS) credential and IICRC certifications in Water Damage Restoration (WRT), Applied Structural Drying (ASD), Applied Microbial Remediation (AMRT), Fire & Smoke Damage Restoration (FSRT), Odor Control (OCT), Trauma & Crime Scene Technician (TCST), Building Moisture Inspection (BMI) and Building Construction Identification (BCI). We're also an EPA Lead-Safe Certified Firm under the Renovation, Repair and Painting (RRP) rule.
Yes. PuroClean of San Rafael holds California Contractors State License Board (CSLB) license #1118036 (B-2). We carry general liability, pollution liability, workers' compensation and automobile liability insurance.
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