Emergency Service
Property Restoration Experts in San Rafael, CA
Fast, professional help when unexpected damage disrupts your home or business, with clear guidance every step of the way.
Water, Fire & Mold Restoration in San Rafael and Marin County
When water, fire, mold or a biohazard damages your home or business, you need someone who answers the phone, shows up fast and tells you plainly what’s going on. PuroClean of San Rafael is a locally owned restoration company based on Kerner Boulevard in San Rafael, serving Marin County 24 hours a day, 7 days a week. Call (628) 888-2911 anytime.
We Work for You, the Property Owner
We don’t work for your insurance company. We work for you. From the first call to the final walkthrough, we explain what we find, give you honest options and keep you informed so you can make the right decisions for your property.
If there’s an insurance claim, we document everything thoroughly, with moisture readings, photos and a clear scope of work, and help you through the process. If you’re paying on your own, we evaluate the situation, talk through your options and give you an estimate. In an emergency, we can start right away on an initial estimate and update it once we know the full scope, so you’re never in the dark on costs.
Our Restoration Services
- Water damage restoration: Burst pipes, leaks, appliance failures and flooding. We remove standing water, find hidden moisture with thermal imaging and moisture meters, and dry floors, cabinets, wall cavities and crawl spaces properly so problems don’t come back.
- Fire and smoke damage restoration: Emergency board-up, soot and smoke removal, odor elimination and contents cleaning.
- Mold remediation: Containment, HEPA air filtration and safe removal, plus finding and fixing the moisture source behind it.
- Biohazard and sewage cleanup: Sewage backups and trauma scenes, handled safely and discreetly with EPA-registered disinfectants.
- Commercial restoration: Offices, retail, multi-family and facilities, with a plan built around keeping your business running.
A Local Team You’ll Get to Know
Our job sites are staffed by PuroClean of San Rafael employees, never day labor, and when a project needs specialty work, we bring in only licensed, insured and vetted subcontractors. Our IICRC-certified project managers and technicians live and work in the North Bay, and we invest in them with full benefits, ongoing training and certifications, so the people who show up at your door are experienced, accountable and here for the long term. Our goal isn’t just a dry building. It’s a safe, healthy space for your family, employees or tenants.
Serving San Rafael and Marin County
We serve San Rafael, Novato and communities across Marin County. See all the areas we serve. Damage doesn’t wait for business hours, and neither do we: call (628) 888-2911.
Common Questions From Marin Property Owners
How fast can you get to my property?
A live person answers 24/7 and reaches our on-call team right away in an emergency. Our crews respond from our base in San Rafael, so we’re close to most of Marin.
Do I have to use the restoration company my insurance company recommends?
In most cases, no. It’s your property, and you can choose who works on it. We work for you, and we’ll document everything your insurer needs for the claim.
Can I pay privately instead of filing a claim?
Yes. Many of our customers do. We’ll evaluate the damage, walk you through your options and give you an estimate so you can decide what makes sense.
What should I do while I wait for you to arrive?
If it’s safe, shut off the water source, keep away from wet areas near electrical outlets, move valuables and furniture off wet floors, and take photos. Don’t use a household vacuum on standing water.
How long does it take to dry out water damage?
Most water damage takes several days of professional drying, depending on the materials and how long the water sat. We monitor moisture daily and tell you when it’s truly dry, not just dry to the touch.
How do I know if I have a mold problem?
A musty smell, visible spots, or a past leak are common signs. We can inspect, find the moisture source, and recommend whether remediation is needed.
Who will be working in my home or business?
Our own employees, never day labor. Every team member receives full benefits, including medical, dental and vision coverage, a retirement plan with company match, paid time off, and paid training and industry certifications, so the people in your home are experienced, well supported and here for the long term. They wear PuroClean uniforms, so you always know who’s on your property. When a project needs specialty work, we use only licensed, insured and vetted subcontractors.
Nicholas Ondrejka
President
San Rafael is susceptible to damage caused by Earthquakes, wildfires, coastal flooding, winter storms, and mudslides. In addition to natural events, household accidents, pipe failures, appliance issues, and fires can cause extensive damage to commercial and residential properties. PuroClean of San Rafael’s service philosophy centers around meeting customers' needs with excellence, compassion, and professionalism.
Testimonials
What Our Customers Say:
Why choose us for Water Damage and Property Restoration in San Rafael, CA?
Local, Certified Team
IICRC-certified project managers and technicians based in San Rafael, trained in the latest drying, remediation and cleanup methods.
Help With Your Claim
Thorough documentation and clear communication with your adjuster, while you stay in control of your project.
24/7 Emergency Response
A live, US-based person answers your call day or night and reaches our on-call team right away in an emergency. Our crews respond quickly from our San Rafael base.
We Work for You
Your property, your decisions. We explain what we find and give you honest options, not a sales pitch.
San Rafael, CA Blog
Frequently Asked Questions
Find answers to common questions about our services
Property damage can take many forms, each with its own challenges. Water damage is one of the most common types, often caused by leaks, floods, or burst pipes. If not addressed quickly, water damage can lead to structural issues, mold growth, and extensive property loss. Fire damage, while sometimes less frequent, can be devastating. Beyond the obvious destruction caused by flames, smoke and soot can permeate walls and furniture, leaving behind lingering damage. Mold damage is another significant concern, especially in areas with high humidity or after water damage. Mold can spread quickly and pose health risks if not properly remediated. Biohazard damage, such as from sewage backups, chemical spills, or crime scenes, requires immediate attention to ensure safety and sanitation. Each of these types of damage requires specialized restoration services to address the unique challenges they present.
Yes! PuroClean of San Rafael offers 24/7 emergency services, 365 days a year including holidays and weekends, to mitigate property damage disasters. Quick response is crucial to minimize further damage and assist property owners in getting back to normal as quickly as possible, reducing stress and uncertainty.
The cost of property damage restoration varies widely based on factors such as the type and extent of damage, the size of the property, and the required services. PuroClean of San Rafael utilizes industry-standard pricing systems to ensure consistency and fairness across the company’s network of franchises, helping determine accurate pricing for property restoration services. According to a Forbes Home report, “the average cost of water damage restoration is between $1,300 and $5,600. It’s not a cheap service, but it’s critical in many situations.” Forbes Home also notes that the “national average of fire damage repair for a house is $12,900… minor fire emergency restoration in part of your home can cost as little as $1,200 while whole-home repairs that include kitchen restoration or roof replacement cost up to $72,300.” Insurance coverage plays a significant role in how much a property owner ultimately pays, as many policies may cover part or all of the restoration costs depending on the type of damage. For an accurate estimate, it’s best to consult a restoration professional like PuroClean of San Rafael.
Credentials & Certifications
